Delivering training down the line

Jenni Gilleard (Jenni Gilleard is a Training Consultant working in Hong Kong)

Industrial and Commercial Training

ISSN: 0019-7858

Publication date: 1 December 1996


Considers companies’ increasing demand for “just‐in‐time”, “just‐for‐me” training to meet the need for cost‐effective and performance‐focused competitiveness. Examines how developments in technological communication can assist training delivery to match changing company objectives. Discusses the training implications of harnessing in‐house e‐mail facilities for creating better individual responsibility and empowerment for learning, particularly in cultures of high power distance. Suggests e‐mail training can act as a catalyst for successful change‐making by providing training with a minimum of delay and maximum of personal tailoring, while also helping to transcend the cultural divide between East and West.



Gilleard, J. (1996), "Delivering training down the line", Industrial and Commercial Training, Vol. 28 No. 7, pp. 22-27.

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Copyright © 1996, MCB UP Limited

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