Costing the effectiveness of training: case study 1 ‐ improving Parcelforce driver performance
Patricia Hedges
(Patricia Hedges is the retired Head of Personnel and Training for Parcelforce, UK)
Dennis Moss
(Dennis Moss is Senior Lecturer in Education at the University of Wales, Cardiff, UK)
1357
Abstract
Forms the first part of a two‐part study reporting on the cost‐effectiveness of specific training programmes within Parcelforce UK. Assesses the effectiveness of a driver training programme in a major Parcelforce region. Measures the cost‐effectiveness of the training performance in terms of vehicle‐maintenance costs, accident rates and fuel consumption. Discusses the difficulties in measuring the cost‐effectiveness of training.
Keywords
Citation
Hedges, P. and Moss, D. (1996), "Costing the effectiveness of training: case study 1 ‐ improving Parcelforce driver performance", Industrial and Commercial Training, Vol. 28 No. 3, pp. 14-18. https://doi.org/10.1108/00197859610115430
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited