Considers eight principles that make for effective learning events: congruence, trust building, having a clear purpose, emphasizing the positive, creating ownership, thinking about whole people, using a complete process and client centredness. These principles lead to events where people learn well because they are safe and supported and their experience is positive. Describes two successful learning events, a counselling skills course and a conference session that promoted understanding between governors, trainers and headteachers. The details of the training processes illustrate the practical use of the eight principles. Shows that it is essential to think about any training design from the trainee’s point of view and shows a trainer how to do this.
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