Introduces the Communication Diamond Model, which features the following key skill areas found in communication between people at work: enquiry, diagnosis, summarizing, proposing, directing, and informing. Describes the measures designed to assess these skills: the Communication and Problem‐solving Skills Index and Profile System. Also details a workshop available for those wishing to train in the use of these measures.
Margerison, C. and McCann, D. (1992), "THE COMMUNICATION AND PROBLEM‐SOLVING SKILLS INDEX: HOW TO USE IT IN TRAINING", Industrial and Commercial Training, Vol. 24 No. 2. https://doi.org/10.1108/00197859210009720
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