TY  - JOUR
AB  - Purpose–The paper aims to present a case study of multi award‐winning management team's methods used to profoundly increase staff performance through engagement.Design/methodology/approach–The model covers applied techniques in internal communication; management training; managing performance (underperformers and star performers); and staff wellbeing.Findings–Results included a 20‐fold increase in output with only a three‐fold increase in staff; sick leave reduced by one third; and staff turnover reduced by more than half.Originality/value–The paper presents practical, easy‐to‐follow, scalable methods of an employer described by a national judging panel as “exceptional […] astonishing […] determined to go the extra mile towards every employer's dream: a contented, highly motivated workforce”. It includes 12 tips for managers to become excellent people managers, and the ten common values of excellent teams.
VL  - 44
IS  - 3
SN  - 0019-7858
DO  - 10.1108/00197851211216736
UR  - https://doi.org/10.1108/00197851211216736
AU  - Edwards Martin
PY  - 2012
Y1  - 2012/01/01
TI  - Workforce engagement: case study of an award‐winning leadership model
T2  - Industrial and Commercial Training
PB  - Emerald Group Publishing Limited
SP  - 132
EP  - 138
Y2  - 2024/04/24
ER  -