TY - JOUR AB - VL - 41 IS - 7 SN - 0019-7858 DO - 10.1108/00197850910995827 UR - https://doi.org/10.1108/00197850910995827 AU - Palethorpe Rob PY - 2009 Y1 - 2009/01/01 TI - The Call Centre Training Handbook: a Complete Guide to Learning and Development in Contact Centres T2 - Industrial and Commercial Training PB - Emerald Group Publishing Limited SP - 407 EP - 408 Y2 - 2024/03/28 ER -