The Call Centre Training Handbook: a Complete Guide to Learning and Development in Contact Centres

Rob Palethorpe (Rob Palethorpe Training, Wrexham, UK)

Industrial and Commercial Training

ISSN: 0019-7858

Publication date: 2 October 2009

Abstract

Citation

Palethorpe, R. (2009), "The Call Centre Training Handbook: a Complete Guide to Learning and Development in Contact Centres", Industrial and Commercial Training, Vol. 41 No. 7, pp. 407-408. https://doi.org/10.1108/00197850910995827

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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