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Training volunteers for the elderly in Israel

Gad Vitner (Professor in the School of Engineering, Ruppin Academic Center, Emek‐Hefer, Israel)
Vera Shalom (Director, Head Office, Counseling Services for the Elderly, National Insurance Institute, Tel‐Aviv, Israel)
Avital Yodfat (Manager, Counseling Services for the Elderly, Petach‐Tikva Branch, National Insurance Institute, Petach‐Tikva, Israel)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 13 June 2008




The purpose of this paper is to present a comprehensive training program for volunteers for the elderly in Israel, which has been operated under the National Insurance Institute of the State of Israel.


The paper considers the need and values of training elderly volunteers to support the elderly in the community. The methodology of training is presented, starting with the first program of a new volunteer and continue with an advanced consultant course. The methodology of maintaining and continuous improvement of the training programs are also discussed.


Each year, about 500 volunteers participate in a 64 hours (four weekly hours for 16 weeks) new volunteer course, and about 50 volunteers participate in the consultant course. In addition, all active volunteers (about 4,000) participate in regular training groups, every alternate week for two hours.


The paper introduces a unique training methodology and training programs for elderly volunteers to support the elderly in the community. A continuous improvement methodology is discussed to ensure training effectiveness.



Vitner, G., Shalom, V. and Yodfat, A. (2008), "Training volunteers for the elderly in Israel", Industrial and Commercial Training, Vol. 40 No. 4, pp. 216-225.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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