TY  - JOUR
AB  - Purpose–The purpose of this paper is to share the learning gained from the experiences of The Glenmorangie Company in driving a step change in quality awareness within the business.Design/methodology/approach–The approach is taken in terms of raising standards in the organisation through a competency training and development programme, using a top‐down approach to deliver against stretching business targets.Findings–The approach used at The Glenmorangie Company echoes the findings documented in the CIPD research paper “Managing change: the role of the psychological contract”.Practical implications–When considering embarking on any programme requiring a step change in business performance where a change in culture is vital, this approach will enable you to optimise its success, gain employee support to ensure sustainability and improve both employee and business performance.Originality/value–This case study will be of value to all those involved in improving business performance, providing a clear, structured approach to the process of building effective learning interventions based on a clear understanding of the need to change.
VL  - 40
IS  - 3
SN  - 0019-7858
DO  - 10.1108/00197850810868649
UR  - https://doi.org/10.1108/00197850810868649
AU  - Mathieson Morag
AU  - Blair Julia
PY  - 2008
Y1  - 2008/01/01
TI  - Achieving luxury status through delivering a culture of uncompromising quality
T2  - Industrial and Commercial Training
PB  - Emerald Group Publishing Limited
SP  - 146
EP  - 151
Y2  - 2024/04/24
ER  -