Delivering the mail: General Physics (UK) Ltd

Keith Newman (Senior Project Manager for General Physics (UK) Ltd, Solihull, UK.)

Industrial and Commercial Training

ISSN: 0019-7858

Publication date: 1 December 2005



To show how training can be delivered effectively in situations where the priorities are constantly changing in response to numerous constraints or developments.


General Physics (GP) adopts a standard ISD methodology for all of our projects that allows a large degree of flexibility throughout the project lifecycle and enables us to react to client requirements quickly and efficiently.


Flexibility has been a key issue in this project, where technical issues and client priorities often forced changes particularly in the early days. Because this training is mission critical to Royal Mail it has been imperative that GP can be reactive to customer demands and creative in terms of outputs. The mixture of on‐the‐job, classroom based training and coaching combined with regular competency assessment has enabled GP to make continuous improvements throughout the project and proven to be the most effective delivery for this client.

Practical implications

GP are becoming perceived as the training provider for bespoke materials handling equipment. Many equipment manufacturers would prefer to concentrate on their core business and therefore seek a quality training partner to support their client. This necessitates a good degree of trust and high level communication skills and ultimately leads to long term partnerships.


This project has been, and still is, a model example of GP's approach to training and performance improvement. Each project we undertake is designed, delivered and managed to meet the client's exact requirements; it is what we do best.



Newman, K. (2005), "Delivering the mail: General Physics (UK) Ltd", Industrial and Commercial Training, Vol. 37 No. 7, pp. 361-364.

Download as .RIS



Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.