The purpose of the paper is to highlight the importance of helping people to learn and look for techniques that really do help people learn
The paper adopts a case study approach.
The paper concludes that the dominance of the classroom‐based training course in workplace learning is no longer appropriate for a global economy where change happens so quickly and with such regularity that classroom‐based, fact‐dominated learning soon becomes out of date/not suitable for everyone.
This paper helps organisations recognise the need for training and helps them think about what type of training is best for their organisation and employees.
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