Employees and e‐learning: what do the end‐users think?

Kay Baldwin‐Evans (Head of Research at SkillSoft, West Drayton, UK. E‐mail: kay_baldwinevans@skillsoft.com)

Industrial and Commercial Training

ISSN: 0019-7858

Publication date: 1 December 2004


Within the majority of organisations, e‐learning is now an accepted means of increasing skills and knowledge across the enterprise. Early adopters no longer think of themselves and their organisations as pioneers of a new and unproven method of training. For the most part they have seamlessly integrated e‐learning into their training strategy along with all the other methods of delivering training. Even those organisations that waited until e‐learning was proven are now enjoying the many benefits that e‐learning brings. However, whilst much has been made of the benefits to the organisation of e‐learning, there has been little, if any, qualitative investigation into the attitudes and views of the users themselves. SkillSoft embarked on an ambitious project to interview a broad spectrum of over 200 employees, across a range of organisations, in over 14 countries across EMEA. This article details the main findings of the research and shares the best practices adopted by organisations that have enjoyed e‐learning success.



Baldwin‐Evans, K. (2004), "Employees and e‐learning: what do the end‐users think?", Industrial and Commercial Training, Vol. 36 No. 7, pp. 269-274. https://doi.org/10.1108/00197850410563894

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