Perception gaps between the leader and follower demotivate the follower, impair the business relationship between them and reduce the business performance of both. There are two gaps in perception. The first is between the conscious intent of the leader and the manifestation of that intent. Key causes are stress, subconscious intent or poor communication by the leader. The second gap is between manifestation of intent by the leader and the impact on the follower. The causes here are the environment in which the communication occurs and the poor listening skills or mindset of the follower. Detailed solutions to eliminate all these causes and close the gaps are set out.
Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited