If communication means transfer of meaning and is defined as the lifeblood of organisations and relationships why is it so frequently blocked by the clots of obfuscation? Communication breakdown is perhaps the greatest destroyer of human relationships at all levels from interpersonal to international. Someone once said “The limits of my language are the limits of my world” (An e‐mail addict?). Acceptance of this is to confess inadequacy. Michelangelo's motto “Ancora Imparo” – Always I am learning – suggests that by asking, listening and responding with words and feelings one can remove misunderstandings, and no one is diminished. Are we in serious danger of losing the human interactions?
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