TY  - JOUR
AB  - In the training business people face tough situations at times. It could be managing a group of difficult people on a training course, delivering a presentation to 500 people or addressing a conflict situation with colleagues. So what strategies should individuals use to manage stressful situations and focus on success rather than failure? The author has faced many challenging situations in the Arctic, as well as in business and she shares her thoughts on three techniques to help maintain high levels of performance.
VL  - 36
IS  - 5
SN  - 0019-7858
DO  - 10.1108/00197850410548611
UR  - https://doi.org/10.1108/00197850410548611
AU  - Stockdale Sue
PY  - 2004
Y1  - 2004/01/01
TI  - We must have courage, faith and chocolate biscuits
T2  - Industrial and Commercial Training
PB  - Emerald Group Publishing Limited
SP  - 210
EP  - 212
Y2  - 2024/04/25
ER  -