We must have courage, faith and chocolate biscuits
Industrial and Commercial Training
Article publication date: 1 August 2004
In the training business people face tough situations at times. It could be managing a group of difficult people on a training course, delivering a presentation to 500 people or addressing a conflict situation with colleagues. So what strategies should individuals use to manage stressful situations and focus on success rather than failure? The author has faced many challenging situations in the Arctic, as well as in business and she shares her thoughts on three techniques to help maintain high levels of performance.
Stockdale, S. (2004), "We must have courage, faith and chocolate biscuits", Industrial and Commercial Training, Vol. 36 No. 5, pp. 210-212. https://doi.org/10.1108/00197850410548611
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