This is the second article dealing with the changing nature of work, the previous one having been published in Industrial and Commercial Training, Vol. 35 No. 5. This deals with the managerial responsibilities for managing an organisation through a change process to maintain current levels of performance and to move towards the desired future state through dealing with the people issues involved in the change programme. It covers the issues of coping with change and uncertainty, the role of managers at times of change, motivating teams through the change process, anticipating problems and planning ways of handling them.
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