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Using job support tools to increase individual productivity and improve workgroup performance

Colin Coulson‐Thomas (Professor of Competitiveness at the Centre for Competitiveness, University of Luton, Luton, UK and leader of the Winning Business Research and Best Practice Programme)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 1 July 2003

Abstract

Providing knowledge is often not enough. Work groups may also require tools that help them apply it. Job support tools capture and spread best practice. Devices such as “traffic‐lighting” can also influence or change behaviour. The right tools increase understanding with each use. Job support tools can use whatever formats, from text and graphics to animations, visual images and video and audio material, best help understanding. Building knowledge into job support tools can make it easier for workgroups to excel at complex tasks. Significant improvements in individual performance and salesforce productivity can be achieved. The greatest benefits are usually achieved with relatively homogeneous groups of people undertaking similar tasks.

Keywords

Citation

Coulson‐Thomas, C. (2003), "Using job support tools to increase individual productivity and improve workgroup performance", Industrial and Commercial Training, Vol. 35 No. 4, pp. 142-147. https://doi.org/10.1108/00197850310479114

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited