Critical success factors for quality management implementation in Russia
Hsien H. Khoo
(Research Engineer, the Department of Industrial and Systems Engineering, National University of Singapore, Singapore)
Kay C. Tan
(Associate Professor, the Department of Industrial and Systems Engineering, National University of Singapore, Singapore)
2833
Abstract
Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia. In this article, several critical success factors are identified to promote the effectiveness of quality training and management in Russian organizations.
Keywords
Citation
Khoo, H.H. and Tan, K.C. (2002), "Critical success factors for quality management implementation in Russia", Industrial and Commercial Training, Vol. 34 No. 7, pp. 263-268. https://doi.org/10.1108/00197850210447255
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited