When people in the workplace do not act with emotional intelligence the costs can be great. Low morale, bitter conflict, and stress all limit business effectiveness. There is also the financial cost of litigation when people complain of being bullied, intimidated, and exploited. Emotional intelligence also contributes in a positive business enhancing way, improving teamworking, customer service and the managing of diversity. Fortunately this critical personal resource can be improved through appropriate coaching and training.
Bagshaw, M. (2000), "Emotional intelligence – training people to be affective so they can be effective", Industrial and Commercial Training, Vol. 32 No. 2, pp. 61-65. https://doi.org/10.1108/00197850010320699
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