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Emotional intelligence – training people to be affective so they can be effective

Mike Bagshaw (Mike Bagshaw is Director of Trans4mation, UK.)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 1 April 2000

Abstract

When people in the workplace do not act with emotional intelligence the costs can be great. Low morale, bitter conflict, and stress all limit business effectiveness. There is also the financial cost of litigation when people complain of being bullied, intimidated, and exploited. Emotional intelligence also contributes in a positive business enhancing way, improving teamworking, customer service and the managing of diversity. Fortunately this critical personal resource can be improved through appropriate coaching and training.

Keywords

Citation

Bagshaw, M. (2000), "Emotional intelligence – training people to be affective so they can be effective", Industrial and Commercial Training, Vol. 32 No. 2, pp. 61-65. https://doi.org/10.1108/00197850010320699

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited