TY  - JOUR
AB  - Purpose– Using the extended task‐technology fit (TTF) model, this paper attempts to determine whether task‐technology fit, perceived resistance, user resistance and usage influence managers' performance.Design/methodology/approach– The study was conducted on 150 middle managers from various organisations in Malaysia's port industry.Findings– The structural equation modelling results reveal that task‐technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and vice versa.Research limitations/implications– The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage.Practical implications– The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage.Originality/value– This study is one of the first to address intranet usage in the port industry, and introduces two importance factors (i.e. perceived resistance and user resistance) that influence managers' task performance.
VL  - 60
IS  - 3
SN  - 0001-253X
DO  - 10.1108/00012530810879114
UR  - https://doi.org/10.1108/00012530810879114
AU  - Daud Norzaidi Mohd
AU  - Choy Chong Siong
AU  - Intan Salwani Mohamed
PY  - 2008
Y1  - 2008/01/01
TI  - Perceived resistance, user resistance and managers' performance in the Malaysian port industry
T2  - Aslib Proceedings
PB  - Emerald Group Publishing Limited
SP  - 242
EP  - 264
Y2  - 2024/04/19
ER  -