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Perceived resistance, user resistance and managers' performance in the Malaysian port industry

Mohd Daud Norzaidi (Faculty of Business Management, Universiti Teknologi MARA, Shah Alam, Malaysia)
Siong Choy Chong (Putra International College, Melaka, Malaysia)
Mohamed Intan Salwani (Faculty of Accountancy, Universiti Teknologi MARA, Shah Alam, Malaysia)

Aslib Proceedings

ISSN: 0001-253X

Article publication date: 23 May 2008




Using the extended task‐technology fit (TTF) model, this paper attempts to determine whether task‐technology fit, perceived resistance, user resistance and usage influence managers' performance.


The study was conducted on 150 middle managers from various organisations in Malaysia's port industry.


The structural equation modelling results reveal that task‐technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and vice versa.

Research limitations/implications

The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage.

Practical implications

The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage.


This study is one of the first to address intranet usage in the port industry, and introduces two importance factors (i.e. perceived resistance and user resistance) that influence managers' task performance.



Daud Norzaidi, M., Choy Chong, S. and Intan Salwani, M. (2008), "Perceived resistance, user resistance and managers' performance in the Malaysian port industry", Aslib Proceedings, Vol. 60 No. 3, pp. 242-264.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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