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Chapter 11 Societal norms and contextual emotional labor

Emotions, Ethics and Decision-Making

ISBN: 978-1-84663-940-1, eISBN: 978-1-84663-941-8

ISSN: 1746-9791

Publication date: 25 July 2008

Abstract

This chapter examines the implications of societal norms for emotional labor in the workplace. It argues that the conflicting requirements of societal and job contexts may require one to violate one's societal norms to fulfill job requirements. It is, therefore, important to examine the aversive states that may follow such transgression and the manners in which they are managed.

Citation

Syed, J. (2008), "Chapter 11 Societal norms and contextual emotional labor", Zerbe, W.J., Härtel, C.E.J. and Ashkanasy, N.M. (Ed.) Emotions, Ethics and Decision-Making (Research on Emotion in Organizations, Vol. 4), Emerald Group Publishing Limited, Bingley, pp. 241-258. https://doi.org/10.1016/S1746-9791(08)04011-X

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited