To be Smart or to be Social? The Context-Dependent Effects of Communication Styles on Status Conferral in Task Groups

Abstract

The verbal and nonverbal behaviors that individuals display (i.e., their communication styles) influence the status positions they attain in their task groups. Prior research has generally concluded that communication behaviors that convey agency (i.e., characteristics denoting intelligence, ambition, and dominance) are more effective for obtaining a high-status position in a task group than communication behaviors that convey communality (i.e., characteristics denoting warmth, sincerity, and agreeableness). The message from these prior studies is that it is more status enhancing to be smart than to be social. The objective of this chapter is to challenge this assertion and argue that in some task groups it may be more status enhancing to be social rather than to be smart. I suggest that the status benefits of particular communication styles depend on the characteristics of the group to which an individual belongs to. Thus, in contrast to prior research in this area, I argue for a more contextual approach to the study of communication styles and status conferral, focusing on how structural and process differences between groups influence how the group members’ words and actions are evaluated.

Citation

Fragale, A.R. (2005), "To be Smart or to be Social? The Context-Dependent Effects of Communication Styles on Status Conferral in Task Groups", Thomas-Hunt, M.C. (Ed.) Status and Groups (Research on Managing Groups and Teams, Vol. 7), Emerald Group Publishing Limited, Leeds, pp. 93-119. https://doi.org/10.1016/S1534-0856(05)07005-2