TY  - CHAP
AB  - This chapter examines aggression at work perpetrated by individual insiders by bringing together streams of research that have often been examined separately. A comparison of the similarities and differences of aggression toward individuals, such as verbal abuse or physical attack, and aggression toward organizations, such as embezzlement or work slowdowns, is shown to provide important insights about the causes and consequences of workplace aggression. We propose a comprehensive model based on the integration of prior theoretical treatments and empirical findings. The model attempts to offer a framework to systematically examine psychological and organizational mechanisms underlying workplace aggression, and to explain the reasons why workplace violence policies and procedures sometimes fail. A set of research propositions is also suggested to assist in achieving this end in future research.
VL  - 4
SN  - 978-0-76231-153-8, 978-1-84950-306-8/1479-3555
DO  - 10.1016/S1479-3555(04)04001-6
UR  - https://doi.org/10.1016/S1479-3555(04)04001-6
AU  - Anderson Snyder Lori
AU  - Chen Peter Y.
AU  - Grubb Paula L.
AU  - Roberts Rashaun K.
AU  - Sauter Steven L.
AU  - Swanson Naomi G.
ED  - Pamela L. Perrewe
ED  - Daniel C. Ganster
PY  - 2004
Y1  - 2004/01/01
TI  - WORKPLACE AGGRESSION AND VIOLENCE AGAINST INDIVIDUALS AND ORGANIZATIONS: CAUSES, CONSEQUENCES, AND INTERVENTIONS
T2  - Exploring Interpersonal Dynamics
T3  - Research in Occupational Stress and Well Being
PB  - Emerald Group Publishing Limited
SP  - 1
EP  - 65
Y2  - 2024/04/23
ER  -