WORKPLACE AGGRESSION AND VIOLENCE AGAINST INDIVIDUALS AND ORGANIZATIONS: CAUSES, CONSEQUENCES, AND INTERVENTIONS

and

Exploring Interpersonal Dynamics

ISBN: 978-0-76231-153-8, eISBN: 978-1-84950-306-8

ISSN: 1479-3555

Publication date: 30 December 2004

Abstract

This chapter examines aggression at work perpetrated by individual insiders by bringing together streams of research that have often been examined separately. A comparison of the similarities and differences of aggression toward individuals, such as verbal abuse or physical attack, and aggression toward organizations, such as embezzlement or work slowdowns, is shown to provide important insights about the causes and consequences of workplace aggression. We propose a comprehensive model based on the integration of prior theoretical treatments and empirical findings. The model attempts to offer a framework to systematically examine psychological and organizational mechanisms underlying workplace aggression, and to explain the reasons why workplace violence policies and procedures sometimes fail. A set of research propositions is also suggested to assist in achieving this end in future research.

Citation

Anderson Snyder, L., Chen, P., Grubb, P., Roberts, R., Sauter, S. and Swanson, N. (2004), "WORKPLACE AGGRESSION AND VIOLENCE AGAINST INDIVIDUALS AND ORGANIZATIONS: CAUSES, CONSEQUENCES, AND INTERVENTIONS", Perrewe, P. and Ganster, D. (Ed.) Exploring Interpersonal Dynamics (Research in Occupational Stress and Well Being, Vol. 4), Emerald Group Publishing Limited, Bingley, pp. 1-65. https://doi.org/10.1016/S1479-3555(04)04001-6

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Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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