The missing link between information and action: hastenings and delays as universal reactions to performance feedback

Abstract

This chapter focuses on what the key decision makers in organizations decide after having received information on the current state of the organizational performance. Because of strong attributions to success and failure, it is impossible to predict in advance which concrete actions will occur. We can however find out what kinds of actions are decided upon by means of an organizational learning model that focuses on the hastenings and delays after performance feedback. As an illustration, the responses to performance signals by trainers and club owners in Dutch soccer clubs are analyzed.

Citation

De Schryver, T., Eisinga, R., Teelken, C. and Poutsma, E. (2008), "The missing link between information and action: hastenings and delays as universal reactions to performance feedback", Epstein, M.J. and Manzoni, J.-F. (Ed.) Performance Measurement and Management Control: Measuring and Rewarding Performance (Studies in Managerial and Financial Accounting, Vol. 18), Emerald Group Publishing Limited, Leeds, pp. 177-192. https://doi.org/10.1016/S1479-3512(08)18008-X