E-business is an important business tool, and the increasing presence on the internet reflects this fact. For small- and medium-sized firms (SMEs) interested in internationalizing, their internet offers some advantages, because, with e-business, borders between countries are becoming less relevant, and more direct interaction between business entities is made possible. In this article, we unravel the use of internet usage of different types of firms. First, we present a categorization of different local and international firms, and, second, we focus on the internet usage by born global firms compared to the other types of firms. We conclude that born global firms use the internet to convey their market presence, but only to a limited extent do they sell their products via the internet. Instead, they use the internet to support the already existing relationships by describing their products on web pages, offering services related to their products via the internet, facilitating product development via the internet, and building and maintaining relations to foreign customers. We also stress the importance of further research on how born global firms adapt to the internet in practice.
Servais, P., Koed Madsen, T. and Rasmussen, E. (2006), "Small Manufacturing Firms’ Involvement in International E-business Activities", International Marketing Research (Advances in International Marketing, Vol. 17), Emerald Group Publishing Limited, Bingley, pp. 297-317. https://doi.org/10.1016/S1474-7979(06)17011-8Download as .RIS
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