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The Valuation of Resources: Looking through the Eyes of the Customer

Competence Perspectives on Resources, Stakeholders and Renewal

ISBN: 978-0-76231-170-5, eISBN: 978-1-84950-322-8

Publication date: 19 July 2005

Abstract

In this paper the concept of the value of resources is operationalized. It is argued that the resource value is determined in dyads, instead of within one firm. The purchasing model of Kraljic (1983) is used to operationalize “value” from a supply chain perspective. The value of the resource of a firm is determined by the value of the resource as perceived by its customer(s). The presented model can be used by organizations to build and develop their resource base, and thus create better relations with their customers.

Citation

Santema, S. and van de Rijt, J. (2005), "The Valuation of Resources: Looking through the Eyes of the Customer", Sanchez, R. and Heene, A. (Ed.) Competence Perspectives on Resources, Stakeholders and Renewal (Advances in Applied Business Strategy, Vol. 9), Emerald Group Publishing Limited, Leeds, pp. 17-28. https://doi.org/10.1016/S0749-6826(05)09002-5

Publisher

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited