Toward Developing Human Resource Management Systems for Knowledge-Intensive Teamwork

Abstract

Building on the resource-based view of the firm and complex systems theory, we argue that the effective utilization of knowledge-intensive teamwork (KITwork) can be a source of sustained competitive advantage for firms that pursue a variety of strategies and compete in a variety of industries. KITwork is a multi-dimensional, multi-level social process that promotes knowledge flows within and between organizations. Through KITwork, the knowledge resources of individual employees are transformed into a capability that contributes to the effectiveness of knowledge-based organizations. After introducing and explaining the concept of KITwork, we explore the challenges that organizations must address in order to design HRM systems that support and facilitate KITwork.

Citation

Jackson, S.E., Chuang, C.-H., Harden, E.E. and Jiang, Y. (2006), "Toward Developing Human Resource Management Systems for Knowledge-Intensive Teamwork", Martocchio, J.J. (Ed.) Research in Personnel and Human Resources Management (Research in Personnel and Human Resources Management, Vol. 25), Emerald Group Publishing Limited, Leeds, pp. 27-70. https://doi.org/10.1016/S0742-7301(06)25002-3