TY  - CHAP
AB  - This paper examines the diffusion of a multinational bank’s quality initiative across functional and geographic boundaries. It demonstrates substantial regional differences in the volume and institutionalization of TQM activities, with slow development and little staying power in the U.S. and rapid expansion in Asia and Latin America. Event history analysis of quality team formation demonstrates that positive feedback occurs primarily within business divisions operating within national boundaries.
VL  - 20
SN  - 978-0-76231-034-0, 978-1-84950-221-4/0742-3322
DO  - 10.1016/S0742-3322(03)20010-3
UR  - https://doi.org/10.1016/S0742-3322(03)20010-3
AU  - Strang David
ED  - Joel A.C. Baum
ED  - Olav Sorenson
PY  - 2003
Y1  - 2003/01/01
TI  - THE DIFFUSION OF TQM WITHIN A GLOBAL BANK
T2  - Geography and Strategy
T3  - Advances in Strategic Management
PB  - Emerald Group Publishing Limited
SP  - 293
EP  - 315
Y2  - 2024/09/23
ER  -