THE DIFFUSION OF TQM WITHIN A GLOBAL BANK

Abstract

This paper examines the diffusion of a multinational bank’s quality initiative across functional and geographic boundaries. It demonstrates substantial regional differences in the volume and institutionalization of TQM activities, with slow development and little staying power in the U.S. and rapid expansion in Asia and Latin America. Event history analysis of quality team formation demonstrates that positive feedback occurs primarily within business divisions operating within national boundaries.

Citation

Strang, D. (2003), "THE DIFFUSION OF TQM WITHIN A GLOBAL BANK", Baum, J.A.C. and Sorenson, O. (Ed.) Geography and Strategy (Advances in Strategic Management, Vol. 20), Emerald Group Publishing Limited, Leeds, pp. 293-315. https://doi.org/10.1016/S0742-3322(03)20010-3