An important agency of the government is its civil service or bureaucracy. The civil service has the potential to empower a government to achieve a country's goals, that is, to improve its citizens’ standard of living. The ability of a civil service to successfully support the government depends heavily on the characteristics of the civil service. In the case of Indonesia, the civil service is slow; lacks transparency, accountability, initiative; and is sometimes corrupt. Therefore Indonesia's civil service is badly in need of reform, both in relation to its institutional aspects as well as in relation to moral issues.
Tjiptoherijanto, P. (2008), "Civil service reform in Indonesia", Bowornwathana, B. and Wescott, C. (Ed.) Comparative Governance Reform in Asia: Democracy, Corruption, and Government Trust (Research in Public Policy Analysis and Management, Vol. 17), Emerald Group Publishing Limited, Bingley, pp. 39-53. https://doi.org/10.1016/S0732-1317(08)17004-X
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