TY  - CHAP
AB  - The academic library is an important component of any university and is responsible for providing academic and research support to all members of the university community. At present, higher education institutions in Thailand are trying to evaluate and improve their quality by implementing quality assurance models/mechanisms. Libraries, as critical supporting organizations in these institutions, also need to improve their quality. As a service organization, academic libraries are faced with the need to satisfy their clientele and to measure and evaluate their services. There is a need, therefore, for librarians to take positive steps to insure that their clients receive quality services.
VL  - 21
SN  - 978-1-84950-284-9, 978-0-76231-121-7/0732-0671
DO  - 10.1016/S0732-0671(04)21018-5
UR  - https://doi.org/10.1016/S0732-0671(04)21018-5
AU  - Praditteera Malivan
PY  - 2004
Y1  - 2004/01/01
TI  - ISO 9000 IMPLEMENTATION IN THAI ACADEMIC LIBRARIES
T2  - Advances in Library Administration and Organization
T3  - Advances in Library Administration and Organization
PB  - Emerald Group Publishing Limited
SP  - 283
EP  - 297
Y2  - 2024/04/24
ER  -