The academic library is an important component of any university and is responsible for providing academic and research support to all members of the university community. At present, higher education institutions in Thailand are trying to evaluate and improve their quality by implementing quality assurance models/mechanisms. Libraries, as critical supporting organizations in these institutions, also need to improve their quality. As a service organization, academic libraries are faced with the need to satisfy their clientele and to measure and evaluate their services. There is a need, therefore, for librarians to take positive steps to insure that their clients receive quality services.
Praditteera, M. (2004), "ISO 9000 IMPLEMENTATION IN THAI ACADEMIC LIBRARIES", Advances in Library Administration and Organization (Advances in Library Administration and Organization, Vol. 21), Emerald Group Publishing Limited, Bingley, pp. 283-297. https://doi.org/10.1016/S0732-0671(04)21018-5
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