In reflecting on the theme of “The Changing Face of Service,” I considered service in a broad context – not just in libraries, not confined to the academy, not focusing on scholarly publishing. Instead, I gave some thought as to how our views and expectations of service are shaped throughout our daily experiences, and how we might compare and contrast service as framed in different contexts. When should we expect it? How do we measure service (indeed, do we?)? When should we demand it?
Smith, S.A. (2004), "REFLECTIONS ON SERVICE", Advances in Library Administration and Organization (Advances in Library Administration and Organization, Vol. 21), Emerald Group Publishing Limited, Bingley, pp. 201-202. https://doi.org/10.1016/S0732-0671(04)21011-2
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