15. DEVELOPING PERFORMANCE INDICATORS AND MEASUREMENT SYSTEMS IN PUBLIC INSTITUTIONS

Abstract

Performance measurement is a technique that has evolved in the European area only in recent times. Demands made on available information have changed primarily in line with the efforts to instill more management into the public sector (Buschor & Schedler, 1994). Whereas traditional administration has focused primarily on the financing of tasks, the question of efficient and effective performance has assumed more importance today. Performance measurement systems are a response to new requirements of decision making bodies.

Citation

Schedler, K. (2004), "15. DEVELOPING PERFORMANCE INDICATORS AND MEASUREMENT SYSTEMS IN PUBLIC INSTITUTIONS", Jones, L., Schedler, K. and Mussari, R. (Ed.) Strategies for Public Management Reform (Research in Public Policy Analysis and Management, Vol. 13), Emerald Group Publishing Limited, Leeds, pp. 371-394. https://doi.org/10.1016/S0723-1318(04)13015-6