A two-dimensional minimal-repair warranty policy

Abstract

A warranty policy involving two attributes, for example time and usage, is considered. Usage is assumed to be related to time through the usage rate, which is considered to be a random variable satisfying a specified probability distribution. The paper analyzes a policy where warranty is not renewed on product failure, within the specified time period and amount of usage, but is minimally repaired. Unit cost of minimal repair, conditional on the usage rate, is assumed to be a non-linear function of the two warranty parameters. Expressions for the expected warranty costs per unit sales are derived. Applications of the results are presented through sample computations. The results demonstrate the use of warranty cost information in selecting the parameters of the warranty policy.

Citation

Mitra, A. and Patankar, J.G. (2006), "A two-dimensional minimal-repair warranty policy", Lawrence, K.D. and Klimberg, R.K. (Ed.) Applications of Management Science: In Productivity, Finance, and Operations (Applications of Management Science, Vol. 12), Emerald Group Publishing Limited, Leeds, pp. 235-251. https://doi.org/10.1016/S0276-8976(06)12016-7