Building Networks, Building Trust: Statewide Virtual Reference

Abstract

Washington's Statewide Virtual Reference (VRS) Project began in 2001, following some early adapters, but also at a time when most libraries and states still were considering the merits, possibilities, and pitfalls of the service. This chapter follows the development and implementation of a virtual reference (VR) service, along with support activities such as training, marketing, and assessment, in several collaborative library alliances across Washington State; describes unexpected opportunities, and plans for future sustainability. It ends with an analysis of experiences, successes, and failures, along with plans for the future based on the many things that were learned.

Citation

Hirko, B. (2005), "Building Networks, Building Trust: Statewide Virtual Reference", Nitecki, D.A. and Abels, E. (Ed.) Advances in Librarianship (Advances in Librarianship, Vol. 29), Emerald Group Publishing Limited, Leeds, pp. 159-186. https://doi.org/10.1016/S0065-2830(05)29005-0