Search results

The dynamic convenience store industry began in Oakcliff, Texas in 1927. Today there are 84,500 stores with sales of $103.5 billion. There may be 95,200 stores with sales of $150.7 billion (1990 dollars) by 1995. The cost‐margin squeeze will create significant adjustments. Stores will be designed to “feel good” instead of “cookie cutter” designs. Suppliers will have to adjust product mix and pack sizes for more flexible stores. New formats may not resemble current stores. Strip centres may be replaced with convenience centres. Petroleum companies will dominate the industry in the 1990s. They have locations and other advantages. Management information systems will be expanded along with scanning and applications such as space management. Attracting talented people to manage stores will be the highest priority. Training, recognition, and reward are keys.

Generation Z will be the leading consumer group in the future. Using convenience stores, the study provides an in-depth analysis on Gen Z’s current experience and future expectations from retail stores. The study further highlights the differences between Gen Z’s perception of convenience stores across three different regions – the USA, South Korea and Japan.

This study conducted a series of in-depth, semi-structured interviews with 36 Gen Z participants from the USA (12), South Korea (11) and Japan (13). All interviews were first coded based on a preselected list of themes and were further coded with new themes that emerged from exploratory coding.

Each regional cohort varied in terms of how they experienced and what they expected from convenience stores. US participants showed negative or utilitarian attitudes toward convenience stores, whereas South Korean participants had a positive, personal attachment to them. In comparison, Japanese participants had a relatively neutral attitude. However, all three groups showed a common preference for smart technology and health concerns surrounding convenience store foods.

Convenience store chains should consider the cultural nuances when designing future services. The chains should further strive to remove the health concerns about the foods provided at the stores and design smart technologies that enhance user experience.

The present study broadens the knowledge in this budding consumer segment where current research is limited. It further sheds light on the variance among Gen Zers across different cultural contexts.

Despite an increasingly convenience-oriented society, very few empirical studies have identified convenience as a salient determinant of store patronage. Such atypical findings could be due to the way in which academics have defined store convenience. The purpose of this study is to empirically develop an alternative definition of store convenience.

A household mail-out survey was used to identify the attributes consumers associate with store convenience.

Empirical analysis provides strong support for the alternative definition, with respondents indicating that 25 of the test attributes serve as convenience attributes in the context of a department store.

In spite of the many things a store manager can do to make their store more convenient, academic studies have recognised very few of these as convenience attributes. This study provides store managers with a list of 25 tools they have at their disposal to help save their customers' time and effort and help combat the internet threat.

Comprising 25 attributes, the alternative definition represents a significant increase over any existing definition. The failure of existing definitions to incorporate so many of these attributes may explain why academic research has suggested that, in an era of convenience, convenience itself is a less-than-salient determinant of store patronage.

The purpose of this paper is to examine consumer behavior towards Greek convenience stores chains and to determine the criteria on which store selection is based. The paper also analyses the stores’ position in the retail sector.

A random sample of 360 convenience store consumers was surveyed across four major cities. Data were collected through personal interviews, using a structured questionnaire. Statistical analysis was applied to further evaluate the information.

Consumers choose convenience stores mainly to cover their daily needs and save time on shopping, despite their dissatisfaction with the provided services. The survey also identified the characteristics of convenience store customers and their preferences.

The principal contribution of the present research is its focus on consumer behavior towards convenience stores in Greece.

In the past few years the convenience store has become something of a phenomenon in this country. As a symptom of the polarisation of the UK retail scene, further development of the convenience store seems inevitable. But David Kirby points out that successful operators will be those who get right both the formula and the location. He sees location as particularly crucial for the convenience store with its dependence on high customer flows and low value transactions.

The purpose of this paper is to consider the question of young consumer’s discretionary consumption in Japan where the ready access to convenience stores, or “konbini”, presents a unique retail landscape and to look at how young Japanese consumers use this store format as part of their discretionary food consumption.

This is an exploratory study that draws on primary qualitative data based on in store observations, accompanied shopping and a survey with young Japanese consumers. This approach provides an insight into the convenience store food offering and young consumer’s everyday food practices and experience of using these retail stores.

The data reveals a relatively limited range of purchases on each store visit with some variation across time of the day and between individuals and groups of young consumers. Visits before and after school remain the most popular and young consumers make around two to four visits per week to a convenience store. It finds young consumers actively engaged in independent purchasing decisions in this retail format.

This is an exploratory study with a geographically constrained sample conducted in several areas in and around Tokyo, Japan. It is a convenience sample recruited using student contacts and snowballing techniques.

Convenience stores represent an important “shopping habitat” for young consumers to engage in discretionary food shopping. While these convenience store purchases are not always unhealthy the promotion and pricing strategies used by retailers can have an influence on the final selection of products and convenience stores provide a unique opportunity to cultivate more healthful behaviour among young consumers.

This offers a unique insight into the relationship between young consumer’s discretionary food choice and local retail provision in the convenience sector. It adds to the debate on the role of food environment on food choice and the extent to which young Japanese consumers are socialised into particular food practices through their engagement with the convenience retail sector.

The hybrid convenience store, a convenient shopping as well as dining environment, is an innovative concept in both the convenience store sector and the food service industry in Taiwan. As Taiwan has taken the lead in the development of the convenience store sector, this phenomenon deserves further investigation so as to assist convenience store operators and restaurateurs in Taiwan in formulating strategies to cope with this trend. The purpose of this paper is to investigate the facilitators of the hybrid convenience store concept accepted by consumers within the framework of Rogers' diffusion of innovation (DOI) theory.

The data in the form of self‐completion survey are collected in MRT stations in Taipei. In total of 289 questionnaires are collected and used for data analysis.

It is found that the higher the levels of “compatibility”, “observability” and “trialability” are, the higher the likelihood that potential consumers will dine in hybrid convenience stores. It is also found that lower levels of “complexity” also increase the likelihood that potential consumers will dine in hybrid convenience stores. However, the findings do not support “relative advantage” as a facilitator.

The research findings reveal that consumers in urban areas of Taiwan have gradually accepted the innovative concept of dining in hybrid convenience stores. According to the findings, a number of strategies might be applied in order to facilitate the adoption of the dining concept in hybrid convenience stores by potential consumers in Taiwan. For example, the dining process of fast food restaurants can be possible to emulate; having meals on a trial basis can be applied; TV commercials and word of mouth marketing strategies can also be employed.

This paper extends/validates the DOI theory in the Taiwanese convenience store sector and as a consequence, this paper serves as a basic building block in the formulation of pertinent marketing strategies geared toward sustaining and/or increasing consumer patronage in hybrid convenience stores.

The purpose of this paper is to develop policy recommendations for creating a healthy food environment around convenience stores which has been recently extending beyond the retail to the food retail and even to the foodservice market in South Korea.

This study was based on case studies of evaluating the nutritional quality of lunch box products sold by the Korean big 3 convenience store brands (CU, GS25 and 7-Eleven) as meal replacements. Samples of all lunch box products sold during October 2016 in Asan city, South Korea were collected for nutritional quality evaluation.

The amount of food items in the “Meats/Fish/Eggs/Legume” food group was 2.4 times the recommended intake, while that in the “Vegetables” food group was even less than one serving size. The most frequent cooking method both for the animal- and plant-based food groups was stir-frying. The average calories fell short of the reference value for men but exceeded it for women. The percentage energy contribution from fats exceeded the reference range. The average amounts of protein, saturated fat, cholesterol and sodium were higher than recommended.

This study calls attention to the necessity and importance of establishing a healthy food environment around convenience stores, given the ever-growing reliance on these establishments as a go-to spot for a convenient meal. The results may also provide useful insights for developing countries in Asia, which are being spotlighted as the emerging markets for convenience stores.

The purpose of this paper is to offer an economic analysis of the convenience store format and the various categories thereof for the Spanish case in the period 1998‐2004.

Using secondary information sources, the analysis methodology is based on economic indicators of the output level and on the calculation of output/input ratios.

The results show a positive evolution of the format regarding both the sales volume and the number of establishments, a high‐concentration rate in the sector and a positive trend of the productivity ratios. However, differences are observed between distribution groups or chains, as well as between the various analysed types.

The analysis uses secondary data, namely generally accepted apparent economic indicators that cannot reflect the entire reality of the market. The analysed market is the Spanish market. So, more effort of analysis is needed with primary data and it emerges the convenience of that the competent authorities provide more statistical information about the sector.

This work provides knowledge about management decisions by retailers regarding a specific format (the convenience format), which is emerging in some categories and is mature in others. This research covers a lack of both conceptual and empirical studies that are targeted at understanding these formats and at analysing their current and future situation. The most specific contribution is the focus on a specific format not analysed previously, from the point of view of economic ratios including an approximation to marketing productivity, a priority area of study in this area of knowledge. The analysis performed allows verifying the positive evolution shown by the format in recent years. It also reflects upon the fact that it would be advisable for competent authorities to publish periodic statistics on the global format and on its types.

Due to recent technological advances, the retail industry has changed significantly. This paper examines a novel unmanned retail mode-unattended convenience store to identify the possible operational problems and develop appropriate managerial recommendations.

A data-driven two-stage epsilon-based measure (EBM) data envelopment analysis (DEA) method was developed to evaluate operational performance data from 33 unattended convenience stores and assess the impacts on efficiency of the internal factors, and a Tobit regression analysis was employed to examine the external environment.

It was found that the overall economic performances were relatively low and fluctuated significantly; however, the social performances were slightly higher. The out-of-stock rate was found to have a negative impact on efficiency, and regional characteristics were found to have significant effects on performance.

This study sought to identify current operational problems with unattended convenience stores to provide managerial insights. The cross-sectional assessment suggested that to achieve better performance, particular attention needed to be paid to store locations and surrounding store environments.

First, this paper establishes a novel theoretical framework to evaluate the economic and social operational performances at unattended convenience stores. Second, it contributes to research on unattended convenience stores and the unmanned retail industry and offers significant guidance on detecting operational deficiencies and improving future performances.