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The systematic assessment of working capital requirement in construction projects deals with the analysis of various quantitative and qualitative factors in which information is subjective and based on uncertainty. There exists an inherent difficulty in the classical approach to evaluate the impact of qualitative factors for the assessment of working capital requirement. This paper presents a methodology to incorporate linguistic variables into workable mathematical propositions for the assessment of working capital using fuzzy set theory. This article takes into consideration the uncertainty associated with many of the project resource variables and these are reflected satisfactorily in the working capital computations. A case study illustrates the application of the fuzzy set approach. The results of the case study demonstrate the superiority of the fuzzy set approach to classical methods in the assessment of realistic working capital requirements for construction projects.

Aims to examine the impact of health and safety legislation emanating from the European Community and to analyse what effect, if any, it will have on British occupational health and safety law. An examination of the social action programmes shows that the pace of change has increased rapidly since the Single European Act was incorporated into the Treaty of Rome and became operative from July 1987. Because of rapid changes that are occurring on a broad front there was a need to be selective. Emphasizes to some extent, therefore, the construction industry because it would appear that European legislation is likely to have a major impact on British law and practice in this industry.

The purpose of this paper is to explore and describe associations between the strategic (market/industry) context, the operational requirements, and the work design of in‐house, inbound call centres in the financial sector.

This cross‐sectional study uses data from a survey conducted between February 2002 and September 2005 as part of the Global Call Centre Industry Project, which included call centres from 17 countries. The present analysis is based on a sub‐sample of 375 call centres from that survey.

Managers of in‐house, inbound call centres in the financial‐services sector claim that they adopt a relationship‐oriented approach to the work of their call centres; however, the present study demonstrates that they fail to design their employees' work appropriately to meet this requirement. This is especially the case for call centres in the insurance sector.

The original data collection was undertaken in a much broader context than this delineated study. There is a need to develop the concepts of relationship building and work design in the context of call centres. There is also a need to explore the perspective of employees with regard to operational requirements and work design and the customer's perception of service quality.

If managers of call centres in the financial‐services sector really wish to encourage relationship building between employees and customers, they need to reconsider the current work design of their call centres.

The paper enhances knowledge of how operational requirements are linked to work design in call centres.

Emotion work can be defined as demands to display organizationally desired emotions regarding service-worker–customer interactions, as well as the psychological strategies necessary to regulate these emotional demands. This study applies a task-focused concept of emotion work and uses the Frankfurt Emotion Work Scales (FEWS) in a cross-cultural context to measure emotional work demands. The original German FEWS was translated into English and the extent to which the new English FEWS is equivalent to the original German FEWS is evaluated. Cultural effects on emotion work job demands are demonstrated by comparisons between a US (N=51) and German (N=202) travel agent sample. Cultural comparisons suggest that emotional demands in the US sales service include less emotional dissonance (i.e. the requirement to show emotions not actually felt in a situation) than in Germany. Survey results are discussed in terms of implications for further cross-cultural research.

In research on new service development (NSD), the interest has mainly been on structural aspects of the service offering. Not much attention has been paid to work environment conditions forming the basis for service oriented and effective employees. Addresses this issue by focusing on work environment requirements in NSD. Regards employee work environment requirements as a key factor for success when designing and implementing new services. After studying work environment requirements in the working life science literature indentifies five general requirements. These have been used when analyzing data from an empirical study on work environment conditions and requirements in service organizations. The analysis and interpretation shows that many requirements are the same in service organizations as in manufacturing companies but also that there are distinct differences. Based on the analysis presents a sixth requirement. Examples of requirements are: the ability to control the work situation and to be involved in the decision‐making processes, a safe physical work environment and the ability to develop social relationships through the work.

The purpose of this paper is to describe and analyze the role of requirement managers in new product development projects.

This paper is based on a case study of an industrial platform project. Sixty-eight persons were interviewed and project prerequisites and requirement specifications documents were studied. The roles of specific individuals and their formal role as requirement managers are reported.

The requirement manager's role fulfillment is performed through five major activities described as developing, anchoring, re-organizing, routinizing, and positioning. These activities are essential in order to manage working with a large flagship project.

Because the research was based on a single case study, there are of course limitations. The findings in this study may therefore not be generalized, but merely suggest other areas of research.

This paper argues that functional roles should not be taken for granted. Even though significant efforts may have been performed in order to establish a new role within a project management setting, the process of establishing new work practices is complex. Managers should therefore investigate inter-functional integration on ongoing bases.

This paper provides important insights into aspects of requirement manager's ongoing project activities.

Performance improvement for requirements planning systems is an issue which receives wide interest. Many programming approaches have been proposed to improve material requirements planning procedures. However, most of them appear to be too complex for large manufacturing problems. Alternatively it might be promising to explore the integration of materials requirements planning and capacity requirements planning. Several simple heuristics for integrated requirements planning systems are suggested. Several heuristics are offered to balance the load in the systems and several procedures presented to adjust the planned requirements so that the system will execute more smoothly. An industrial example supports the adequacy of the general concepts provided in this research. Results are presented which demonstrate the adequacy of these heuristics, and illustrate the ease of implementing the procedures into any MRP system.

Discusses the origins in European law of the health and safety requirements introduced on 1 January 1993. Considers the introduction of the new measures into UK law by the implementation of the new regulations, and the action needed to comply with the law. Concludes that the new requirements will result in greater emphasis on the personal responsibilities of individual managers.

The purpose of this paper is to provide empirical evidence about the relationship between working capital financing (WCF) and firm profitability in six key manufacturing sectors of Indian Economy. It also aims to capture the change in the financing of working capital requirement over different scenarios of price-cost margin and financial flexibility.

The study is undertaken on a sample of 1,211 firms from 6 key manufacturing sectors of Indian economy from 2000 to 2016. The non-linear relationship between WCF and profitability is studied using two-step generalized model of moments (GMM) estimator.

The study finds a convex relationship between WCF and profitability among firms in chemical, construction, and consumer goods sectors. Firms in these sectors can finance larger portion of their working capital requirements through short-term debt without negatively impacting profitability. However, a concave pattern of relationship for firms in machinery, metal, and textile industries implies increasing debt financing of working capital requirement would increase profitability for the firms who have financed lower portion of their working capital by short-term bank borrowing. But when a higher proportion of working capital requirements are already financed by short-term debt, a further increase in debt financing may impact profitability negatively. Moreover, the study finds that firms with high financial flexibility and high price-cost margin (except textile) can increase profitability by financing larger portion of working capital requirement through short-term debts and the continuation with risky WCF could increase profitability.

The study contributes to the literature on working capital in a number of ways. First, no previous study has been undertaken to explore the non-linear relationship between WCF and corporate profitability over a large sample of firms from six key manufacturing sectors of Indian economy. Second, the study uses a quadratic function to explore the non-linear relationship between WCF and profitability. Third, the study explores the relationship between WCF and profitability with respect to the price-cost margin and financial flexibility of firms under different manufacturing sectors of Indian economy. Finally, the study uses advanced two-step GMM, the panel data techniques to handle unobservable heterogeneity and issues of endogeneity within the data sample.