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The main target of the study represented in developing a proposed Quantitative Model for the purpose of measuring the administrative performance of public governmental organizations, taking into account the validity of the model for many different contexts in practice through governmental sector.

Depending on statistical approach, both authors tried to handle this issue through assessing institutional performance in the state owned units on many levels starting from individual level (HR and leaders), sub-units, organization level, then deriving an aggregated formula for assessing general institutional performance of the whole public body in one state, depending on reviewing some of concerned literatures.

The authors could already formulate some proposed criteria for assessing and measuring institutional performance on three different levels.

Although the topic is considered one of the most complicated areas of institutional reform trends, the idea remains very vital as a step forward to improving public policy implementation in the governmental sector, besides that it is correlated to institutional capacity building process in practice.

Leadership in higher education has become of increasing importance as the size of the enterprise has grown, and this has naturally led to a growing research interest in the topic. Using systematic review methods, this chapter interrogates and synthesises the research literature on leadership in higher education in terms of its meanings, application and practice, and the issues and critiques raised. It concludes that research into leadership in higher education has been both extensive and global in nature, identifying a variety of understandings, practices and approaches adopted, and the continuing dominance of white men in senior leadership positions. There is clearly scope for more research on this topic, which could both emphasise different issues and give greater recognition to the particular nature of higher education and higher education institutions.

This chapter relates to identifying the experience, skills and competencies of those responsible for operationalizing and developing transnational education (TNE) partnerships. Despite the growth of TNE internationally, little detailed attention has been paid to these individuals, often called academic liaison (or link) tutors. They are good examples of “boundary spanners” (Williams, 2013, p. 17) or “third space professionals” (Whitchurch, 2008, p. 378). Using concepts associated with “distributed leadership” (Gronn, 2002, p. 423) to explain leadership in collaborative provision as distributed practice, the research represented in the chapter made use of activity theory (Engeström, 1987) to identify the range of contextual factors that an academic liaison tutor needs to take into account in developing a TNE partnership. Findings indicate that an academic liaison tutor needs experience of working in complex environments, in-depth understanding of organizational procedures, the ability to manage power differentials, sophisticated communication and interpersonal skills, the ability to create and lead a cultural context for learning and development, change management and the ability to resolve difficulties. These factors provide the foundation for suggestions for staff recruitment, development and training.

Distributed leadership has been reported in the literature as an effective management approach for educational organizations such as institutions of higher education. This study aims to investigate the role of distributed leadership in the promotion of sustainability in an Israeli college of teacher education.

Based on the Multi-Level Model of Leadership Practice in higher education, taken from Bolden et al. (2008a) and from Woods et al. (2004), the authors investigated how the characteristics of distributed leadership are expressed in three central organization-wide structures in the college (a student group, the green council and a professional development program). They also explored in what ways aspects of distributed leadership promote sustainability-oriented activities on campus. They used a deductive and inductive interpretive approach in this case study.

The authors found three organization-level processes that are based on the principles of distributed leadership and that promote sustainability on campus: distributed leadership enables change in the organization’s internal culture with respect to mainstreaming sustainability; distributed leadership encourages collaboration between the entire campus population and between different departments and distributed leadership on campus enables the development of diverse “bottom-up” and “top-down” structures in the organization.

While the study’s findings indicated several challenges regarding the implementation of distributed leadership in the organization, they ultimately support the idea that distributed leadership may contribute to the long-term, organization-wide implementation of sustainability in higher education institutes. Therefore, the authors recommend that institutions that are willing to promote sustainability adopt distributed leadership as their major management approach.

The immediate financial and operational impacts of the COVID-19 pandemic on higher education have resulted in short-term responses focused on reducing costs. This has included decreasing the size of the permanent workforce, pausing senior executive pay and replacing face-to-face with online teaching. The impact of these changes on employees who provide education, research and student support has been significant. To enable higher education to respond effectively to future complexity requires a more strategic approach designed to build employees commitment. The extent of change requires a move away from the current control-oriented, individualist and hierarchical administrative management approach that characterises higher education, towards a more collaborative leadership approach. Based on a case study of Australian higher education, the chapter unpacks how, in combination, the elements of an ecological view of leadership, actioned through multiple double-loop feedback based on the six tenets of a distributed leadership approach, can underpin a collaborative leadership approach designed to build employee commitment.

The purpose of this paper is to present insights into the way in which system change can be activated around the provision of services and support for people experiencing multiple disadvantages in an urban setting.

This paper is informed by a thematic analysis of reflections, reports, learning logs, interviews and experiences of those “activating” system change in the Golden Key partnership in Bristol between 2014 and 2021.

Four themes are identified, including “creating the conditions for change”, “framing your involvement”, “investing in relationships” and “reflective practice and learning”. For each of these, an illustrative vignette is provided.

Practical recommendations and reflective questions are provided with suggestions of further considerations for applying this approach in different contexts.

This paper describes an original approach of activating and supporting people to do system change to improve the lives of people facing multiple disadvantages.

In 2002/3 the Health Foundation launched an ambitious five‐year Programme of investment in leadership development. This investment included resource for simultaneous evaluation (Lucas 2006). Against a background of unprecedented upheaval in healthcare systems in the UK, the Leadership Programme has evolved, encompassing initiatives aimed both at individuals and teams. The Programme has been refined to provide a more explicit focus on leadership for quality improvement. This article reviews what has been learnt from this investment to date, focusing on lessons both for practitioners and for academics.The focus of this paper is what has been learnt from running the Foundation's three individual leadership schemes over the past three years. The authors argue that to be effective talent spotting needs to develop rigorous mechanisms for identification of potential; that there needs to be a sustained focus on quality improvement outcomes if leadership programmes are to deliver more than personal development; that the most effective development is work rather than classroom‐based; and that organisational commitment for leadership development is critical if the full impact is to be realised. The authors draw on an extensive evidence base from the Programme evaluation, including some case studies.

This chapter explores how different aspects of middle manager identity relate to knowledge, research and practice. It argues that effective leadership depends more upon the person than the role.

Semi-structured interviews were conducted with 14 middle managers at a single school of healthcare in a research-intensive, chartered UK university.

The middle managers revealed both core and situated identities. Their core selves included various personality traits such as curiosity, a competitive streak, optimism, sociability and a sense of humour. Their situated selves were shaped by socialization, life history, critical people, and incidents and chance. In a symbiotic relationship with these core and situated components was a complex, tri-partite professional identity, as a healthcare professional, a higher education (HE) academic, and an education manager. All the participants greatly valued professional development and ongoing academic study.

This chapter illustrates how the best postgraduate courses develop exemplary education managers/leaders. They do this not by giving students role-specific skills but by developing their analytical and critical thinking skills. Through a process of deep learning and experience, individuals undertaking a doctorate are able to develop into reflexive and reflective practitioners who can act with personal integrity.

Little has been published about the relationships between the career background, the identity and the role of a university middle manager, and virtually nothing from the field of healthcare. The figure presented in this chapter offers a new framework for understanding the relationship between self, professional identity and role.