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Companies are currently moving from multi-channel strategies to offer their customers an omni-channel (OC) experience. So far, OC research has been mainly tackled from a sales-based view, with numerous operational challenges to be fully investigated yet. The purpose of this paper is to investigate how companies set the logistics variables in their OC management strategy and the business logistics models currently most adopted.

A two-step methodology was adopted. First, a systematic combining approach with scientific literature review and case studies allowed to derive a framework for classifying the key logistics variables and the related options. The framework was then used to conduct a qualitative survey targeting 92 Italian companies operating in food manufacturing, food retailing and non-food retailing. Collected data were analysed by means of cluster analysis.

Implementing an OC management strategy requires to set 11 logistics variables belonging to four strategic areas: delivery service, distribution setting, fulfilment strategy and returns management. A broad empirical investigation showed the choices made by companies when setting the logistics variables to implement an OC management strategy. Lastly, four business logistics models, differing in terms of both business sector and OC maturity, were discussed.

The proposed framework extends earlier studies by including additional significant logistics variables. The empirical analysis provides new insights on how to re-structure the business logistics model in OC, suggesting channel integration and the coexistence of multiple configurations as main enablers of an OC proposition.

Given the progressive growth of e-commerce sales and the rising interest in omni-channel (OC) retailing amongst academics and practitioners, the purpose of this paper is to provide an up-to-date literature review on the logistics involved when moving towards OC retailing. Specifically, we have examined the main issues relating to e-fulfilment and distribution, highlighting how the topic has been developed over time, and identifying the most promising research streams for the near future.

A systematic literature review methodology is adopted. The review is based on 58 papers published from 2002 to 2017 in 34 international journals. The papers were analysed and categorised according to their defining characteristics, methodologies adopted and themes addressed.

This paper provides an overview of the main issues relating to e-fulfilment and distribution experienced by companies shifting towards OC, mapped along three dimensions: distribution network design, inventory and capacity management, delivery planning and execution. Despite the growing interest in OC retailing, many key topics are still under-represented, including the evolution of retail distribution networks, assortment planning over multiple channels, the logistics role played by stores in the delivery process and the interplay between different logistics aspects.

The paper offers insights into the main logistics issues in MC and OC retailing, as well as highlights potential fields for further investigation. From a managerial perspective, this paper is useful for retailers adopting an OC approach to guide their future efforts concerning their business logistics model.

The resources and mechanisms required to complete a value proposition are generally considered as crucial aspects in designing a company business model. However, research in the third party logistics (3PL) arena concerned with studying how 3PL providers define their value creation architecture to meet different shippers’ requirements has so far been inadequate. The purpose of this paper is to fill the gap, providing a detailed investigation on how the 3PL providers’ capabilities and logistics expertise can add value to their shippers’ processes.

A qualitative exploratory research was conducted involving, first, a systematic combining process to understand the main factors and operational strategies whereby 3PL providers can create value and build a comprehensive framework of their value creation architecture. Second, a qualitative survey was conducted on 44 leading 3PL providers operating in Italy to understand how these providers can organise themselves to create value for shippers.

The 3PL providers’ value creation architecture is presented within a clear and comprehensive framework, together with 30 potential operational strategies that can be used by 3PL providers and the related factors that enable value to be created for shippers. Three main value creation models (volume-oriented 3PL providers, process-oriented 3PL providers and innovation-oriented 3PL providers) are identified. The importance of the different factors enabling value creation is highlighted for each model, identifying the distinctive operational strategies and those adopted most frequently.

From a managerial perspective, 3PL providers will find these results useful for developing suitable strategies to compete on the market. From their side, shippers can understand and evaluate how 3PL providers are able to offer value to their logistics processes, allowing them to select the logistics partner who best fits their needs.

The present paper fulfils the identified need of examining the 3PL providers’ business model in detail. A set of distinct value creation models is identified and thoroughly investigated to reveal the different competitive advantages available to shippers.

The purpose of this paper is to enhance the understanding of motives behind corporate giving and at finding out whether and when operational efficiency plays a major role in the case of surplus food donations by food supply chain companies.

A multiple case study methodology has been applied considering a sample of 16 food sector companies operating in Italy. Three cases have been analyzed in-depth to highlight the contextual factors that make cost savings possible and donations sizeable and regular.

The results show that the willingness of companies to reduce operational costs plays a relevant role in managerial decisions concerning the recovery and donation of unsold food, although to different degrees across the supply chain stages.

The paper shows that not only strategic and moral motives, but also economic efficiency concern plays an important role in the managerial decision-making process pertaining to surplus food donations.

Collaborative solutions are increasingly being proposed to generate value in supply chains. Concurrently, firms have progressively outsourced logistics operations to logistics service providers (LSPs). However, many questions remain unsolved regarding the role played by LSPs in supporting supply chain collaboration (SCC) in triadic rather than dyadic contexts. This study aims to explore the relational mechanisms that LSPs can leverage to foster value creation through collaboration, elaborating on an existing theory about SCC by focussing on logistics triads.

By leveraging the view of the network theory, a multiple case study approach was adopted. Seven cases having logistics triads as units of analysis were identified and analysed within the Italian grocery supply chain, allowing for empirical investigation with a middle-range approach to extend the previous theory.

LSPs are pivotal actors that can actively promote SCC. LSPs can exploit large volumes and asset availability to increase efficiency while improving logistics flexibility and developing regular and trustworthy relationships with the other triad members. Building upon their logistics capabilities and the relational mechanisms in place, LSPs can help manufacturers collaborate with retailers by improving mutual trust and communication, acting as trust builders or trust conductors within the triad.

The study explores the role of LSPs in logistics triads, extending the previous literature. It highlights that LSPs facilitate not only supply and demand integration but also relational integration between firms. Trust emerges as a fundamental building block for SCC, as LSPs can look beyond economic benefits to foster partnerships that empower the co-development of original collaborative solutions.

This chapter highlights factors, such as stakeholder engagement and changes in operating processes, which can enable retailers to implement an alternative approach to recovering and redistributing fresh surplus food.

A successful fresh surplus food redistribution program was identified as part of a larger research project on food waste and redistribution. The “Buon Fine” program of a large Italian retailer (Coop Lombardia) was described by two senior executives who were interviewed for four hours using a semi-structured questionnaire. Collected information was triangulated with corporate reports and other publications.

Coop Lombardia implemented an expanded supply chain by cooperating with municipalities and food aid organizations. Such a process differed in important ways from the traditional “food bank” model. The latter organizations collected and distributed surplus food to disfavored populations.

The findings of this chapter will help senior executives of retail trade companies to improve the sustainability of their supply chain and help policymakers address food poverty to improve food security in their territory.

Given the relevance of supply chain sustainability, the aim of the present paper is threefold: first, to investigate the strategies currently undertaken by companies in the supply chain sustainability arena, and, second, to find out which phase of the supply chain is at the forefront in the implementation of initiatives towards more sustainable supply chains. Finally, the criteria commonly used for priority‐setting amongst different initiatives within the same supply chain phase are identified.

A three‐pronged methodology was adopted. First, a framework was developed to identify the initiatives towards supply chain sustainability. Second, the framework was applied to a set of multinational companies by examining their environmental reporting, thus to assess the adoption of each initiative. Third, a further in‐depth investigation of three companies was finally performed in order to provide additional insights on the obtained results.

The research offers a benchmark of primary multinational companies with respect to the supply chain sustainability initiatives and their level of adoption.

The examined set of companies, although representative (i.e. the analysed companies operate in industries in which the environmental concern is particularly critical), is limited. However, the present paper contributes to the knowledge on supply chain sustainability and captures variations in theory, paving the way for new research.

The paper provides an instrument to evaluate and compare companies in terms of supply chain sustainability and highlights the main challenges that companies have to confront.

The originality of the paper lies in the adoption of a supply chain perspective to investigate sustainable initiatives.

The purpose of this paper is to study the performances of “pick‐and‐sort” order‐picking systems (OPSs) and investigate picking efficiency and design issues as a function of the number and length of the picking waves.

An analytical model is proposed to estimate the picking efficiency as a function of wavelength. The model, which has been tested by simulations, includes an algorithm to estimate the expected overlapping of order lines. Finally, a case study illustrates the use of the model in the initial assessment phase of OPS design, and resolves the trade‐off between picking efficiency and sorting cost.

The effect of the wavelength on picking efficiency is calculated.

The trade‐off analysis between picking efficiency and sorting cost refers to a specific sorting system and picking area layout.

The paper provides a tool to support the design of “pick‐and‐sort” OPS, where the importance of the length of the picking wave emerges.

This paper presents an innovative model that can be used in the initial phase of “pick‐and‐sort” OPS design.

The purpose of this paper is to categorise the research on environmental sustainability in logistics and transportation on the basis of the main themes and study methods and proposes directions for future research.

The review is based on 72 papers published from 1994 to 2011 in international peer-reviewed journals. The academic papers were analysed and categorised according to both their defining characteristics (i.e. year of publication, journal title, regions addressed, and research methodology adopted) and the themes tackled. Five key themes were examined: sustainability initiatives, reasons for adoption, benefits achieved following adoption, critical issues and barriers to adoption, and the evaluation and measurement of environmental initiatives.

While many studies have addressed the issue of environmental sustainability within the supply chain as a whole, papers focusing specifically on environmental sustainability within logistics and freight transportation are fewer and relatively more recent. Although researchers have started to examine the decision-making process involved in environmental sustainability adoption in recent years, many themes, such as sustainability evaluation and measurement, and the level of adoption of sustainability initiatives in the context of the third-party logistics (3PL) industry are under-represented in the literature. As far as the methodology is concerned, our review revealed that many articles are either conceptual papers or empirical studies (i.e. mostly based on surveys or case studies), while simulation and analytical modelling have rarely been addressed.

While efforts were made to be all-inclusive, some research efforts may have inadvertently been omitted. However, the authors believe that this review provides an accurate representation of the body of research on environmental sustainability in logistics and transportation published during the specified timeframe, and that the resulting assessments are reliable.

The paper offers a guide to the previous research on this topic and identifies the most important issues that need to be addressed in future research.

This paper offers quantitative evidence on how surplus food, i.e. safe food that is not sold to the intended customers, is generated and recovered within Italian manufacturing and retail firms. The purpose of this paper is to enlighten the process through which the food supply chain firms come to donate surplus food-to-food banks.

Surplus food and recoverability were defined as the key terms of the problem. In total, 12 exploratory case studies were conducted to segment the manufacturing and retail sectors, to assess recoverability in each segment, and to establish the protocols for descriptive case studies. A multiple case-study approach was used and 83 firms were investigated.

The primary source of surplus food is shown to result from products reaching the internal sell-by date, i.e. the date by which manufacturers and warehouses must supply perishable products. Donation to food banks is found to be a relevant management practice in the ambient and chilled manufacturing segments and at retail distribution centres, while frozen food companies and retail stores are found to rely nearly exclusively on waste disposal.

The degree to which our findings are specific to Italy is an issue to investigate. Future research should target surplus food management in farming and food services, and assess the cost effectiveness of alternative management channels.

The paper highlights the changes required to increase the amount of food recovered by food banks. It also summarises the steps for establishing a structured procedure for managing surplus food within firms.

The paper offers quantitative evidence on a relatively untapped yet socially relevant topic, i.e. the upstream process of food recovery and donation.