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Technological advancement has forced academic libraries to change their traditional services and routines by adopting emerging technologies to respond to the changing information needs of their users who are now more technologically inclined and prefer to access information remotely and in a timely manner. Smart technologies are the recent trends in academic libraries. This research aims to investigate the level of smart information service implementation at academic libraries in Jordan. It also aimed to investigate the correlation between the level of smart information services offered by the libraries and the level of digital competencies among the library staff.

This research is designed using survey design to collect comprehensive information from the study participants. A questionnaire was disseminated to 340 respondents, and 246 questionnaires were returned and were suitable for analysis with a response rate of 72.4%.

The results indicated a moderate level of smart information service offered by academic libraries, as well as a moderate level of digital skills associated with the advocacy of smart information services. The results also indicated a strong and positive relationship between the level of smart information services at the investigated libraries and the level of digital competencies among the librarians.

The findings will help other academic libraries understand how to respond to the emergent change in users’ information-seeking behavior by understanding their available human resources competencies and the requirement to undergo this emergent change.

This paper provides insights and practical solutions for academic libraries in response to global information trends based on users’ behaviors. This research was conducted in Jordan as one of the developing countries and hence it provides insights of the situation there. It will help academic libraries in Jordan and the region to handle and cope with the challenges associated with technology acceptance based on its staff level of digital competencies. The contribution of this research that it was done in a developing country where progress in the filed can be considered slow because of many factors, mainly economics, where institutions focus on essential library objectives, which are information resources development and databases subscriptions.

COVID-19 forced libraries and other institutions to either close their doors to users or change their services routines. At this time, the libraries should extend their efforts to meet the increasing demands of information services in terms of quantity and quality of information services. This study aims to explore the role and responsibilities of academic libraries during times of crisis from the staff perception in academic libraries in Jordan.

A questionnaire was disseminated to 359 library staff who were working at the 10 public universities in Jordan; 295 questionnaires were suitable to analyze, with a response rate of 82.2%.

The results indicated the importance of increasing academic libraries – specifically academic libraries in Jordan – awareness about the vast and important role of libraries to support research and the public community by providing authentic information sources about the pandemic to increase public awareness about the pandemic, besides contributing to disseminating research related to the pandemic as well as producing related research. Libraries needed to adjust their collection and information services during the crisis as they looked for ways to support the users they serve. The results affirmed that access to information remains the social responsibility of librarians.

The findings will provide insights for other academic libraries on how to react in a crisis and maintain its role as a reliable information source.

During the health pandemic, people needed support in terms of getting easy access to authentic and reliable information. Libraries hold a social responsibility to the local community, such as awareness campaigns, posting videos on health practices and hygiene on it websites and social media.

This paper provides insights and practical solutions for academic libraries in response to global health pandemics. It will help academic libraries handle and cope with the challenges of providing distance library services over digital channels.

This study aims to explore undergraduate students’ perceptions of teaching information and communication technology (ICT) courses in the library and information science (LIS) program in Jordanian universities. It also aims at investigating the correlation between the impact of some variables, namely, gender, the type of university, academic year and student GPA on and their students’ views.

Quantitative methods were adopted. A questionnaire with 40 items was distributed on a stratified random sample of 220 students from four LIS departments in Jordan and, of whom, 203 responded with a response rate of 92.3 per cent.

Research findings indicated that teaching ICT courses was considered highly important. Students stressed on the importance of incorporating ICT courses in LIS programs. They also pointed out the competence of the teaching staff and the efficacy of their teaching methods. On the other hand, student assessments of the curriculum content, the teaching pedagogy and methods of assessment were on an average level. In addition, the findings indicated that resources and facilities necessary to teach ICT courses were available and adequate. It was noted that the “university” was the only factor that affected results; the University of Jordan students showed a higher satisfaction. The other factors (gender, academic year and GPA) did not appear to affect student perceptions.

Previous studies investigated the importance of teaching ICT courses in general but did not consider students’ perceptions. Only a few studies discussed students’ perceptions of studying ICT courses but in a different context, i.e. Kuwait. This research focused on students’ perceptions of studying ICT in Jordan as a new geographic region. This would be beneficial for other developing countries to learn from this experience and refine their ICT curricula and LIS programs accordingly.