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In the face of information leakage, this study aims to demonstrate pathways to supply chain resilience (SCR) during information sharing by deploying organizational ethical climate (OEC) and information security culture (ISC) as non-punitive mitigation approaches.

This empirical study was conducted to verify the framework using a questionnaire distributed to Malaysian multinational corporations (MNCs) of the manufacturing sector. The data were analysed using structural equation modeling (SEM) techniques with the AMOS software.

This study has confirmed the adverse impact of intentional and unintentional leakages on information sharing effectiveness. The findings showed ISC could reduce the impact of information leakage, but an OCE could not. This study provides evidence that information sharing effectiveness could impact SCR. The former is a mediator between information leakage and SCR, with information leakage moderated by information security culture. These findings convey that multinationals should set up an ISC to reduce information leakage and enhance their SCR.

Prior studies lacked the explanation of the impact of mitigating factors on information leakage in information sharing effectiveness affecting SCR. A framework that explains the relationships add value to organizations making available strategic decisions to curb information leakage and manage SCR.

The purpose of this paper is to contribute to the understanding of social sustainable consumption in the context of improved ridership in public bus transport (PBT). It investigated the social predictors and implementation intention of drivers to use PBT.

The empirical data were collected through online survey. The respondents of the online survey were 313 drivers in Penang, Malaysia. A conceptual model was designed to test implementation intention of the drivers in using the PBT. Data analysis was performed using the variance-based structural equation modeling technique of partial least squares.

The findings indicate that the drivers’ intention to use PBT is significantly influenced by their referent group, gender role, and commitment to environment. In addition, their implementation intention is significantly predicted by the intention to use PBT.

This study was performed in Penang using convenience sampling method. The results need to be replicated using a different sample in other developing countries to test its stability.

Policy makers and transport managers need to be guided by the importance of the drivers’ referent group, gender role, commitment to environment, and intention in order to improve ridership of the PBT.

The research on referent group, gender role, commitment to environment, intention, and the implementation intention of the drivers using the theory of interpersonal behavior in PBT is unprecedented.

The electronic manufacturing service (EMS) industry recognizes Lean Six Sigma (LSS) as an effective business strategy to strive for cost reduction and improve the profitability and growth of a company. There are many factors affecting the success of an LSS program to meet desired profitability and growth. The purpose of this paper is to identify the critical success factors (CSFs) in successful LSS programs and to evaluate the CSFs’ impact on company performance.

This study is carried out using the quantitative survey method containing structured questionnaires. The study population comprises the six multinational EMS industries in Malaysia that have successfully implemented LSS programs. The LSS practitioners, namely the holders of the Master Black Belt (MBB), the Black Belt (BB) and the LSS champions of the various international manufacturing sites of the six multinational EMS in Malaysia form the respondents.

The significance of this research is the identification of CFSs for the successful implementation of LSS within the EMS industry. It has identified management engagement and commitment as the most critical to the success of implementing the companies’ LSS programs. Moreover, an effective LSS training, an established LSS dashboard, a frequent communication among all value streams of organizations and a supportive organizational culture are also found to be essential ingredients for the implementation of LSS.

The paper advises of the nurturing of appropriate CSFs for successful implementation of LSS in the EMS industry and to evaluate its impact on the company performance.

This research adds a new body of knowledge containing factors in the implementation of LSS that are significant in their relationships with operational and organizational performances in the EMS industry, using primary data. The results would provide the EMS industry and other Malaysian SME companies with guidelines for the successful implementation of Lean Six Sigma with the intention to remain competitive.

The purpose of this paper is to assess the efficiency, effectiveness and performance of logistics companies in Singapore and Malaysia which are the growing logistics hubs in Asia by using a triangular data envelopment analysis (DEA). It also identifies various factors that significantly affect the efficiency, effectiveness and performance of the Singaporean and Malaysian logistics companies and proposes ways to improve their competitiveness.

First, this study employs a triangular DEA to evaluate the efficiency and effectiveness of the companies. Second, Tobit regression is used to explore the factors that affect logistics performance. Third, the managerial decision-making matrix is addressed and suggestions made to help logistics managers improve performance.

The results reveal that small firms, on average have more potential than the large ones. The results also demonstrate that investment influences firm performance significantly.

This paper is the first attempt to apply a triangular DEA-based approach by decomposing performance into efficiency and effectiveness for logistics companies in Singapore and Malaysia.

To explain the factors of benchmarking adoption as experienced by companies in Malaysia in which benchmarking is one of the way to create a sense of urgency by telling them where they are, how good they have to be, and what they have to do to get there.

Discriminant analysis was used to determine whether statistically significant differences exist between the average score profile on a set of variables for two a priori defined groups and so enabled them to be classified. Besides, it could help to determine which of the independent variables account the most for the differences in the average score profiles of the two groups. In this study, discriminant analysis was the main instrument to classify the benchmarking adopter and non‐adopter. It was also utilized to determine which of the independent variables would contribute to benchmarking adoption.

The finding from discriminant analysis revealed that employee participation was the most influential factors on benchmarking adoption, followed by top management commitment and role of quality department, whereas benchmarking limitation and customer orientation did not contribute significant impact on the adoptions.

One of the limitations of this study is that the conclusion drawn from the data is principally due to the variety of interpretations of what the term “benchmarking” actually means.

From an organization point of view, attention should be given to improve employee participation and quality department should play a proactive role in adopting benchmarking as a strategic tool.

This paper fulfils an identified information/resources need and offers practical help to an organization to promote the acceptance and implementation of benchmarking. Government body can therefore focus on these factors for further development of benchmarking.

This study aims to explore whether collectivistic and individualistic users exhibit different e‐commerce loyalty and purchase intentions.

The paper operationalises Triandis' individuality and collectivism typology. Empirical data were gathered using face‐to‐face questionnaire instruments with 140 respondents, comprising undergraduate students and government employees.

Online shoppers are more individualistic than those who have not shopped online, while individualism and collectivism do not influence online loyalty.

As firms compete for online custom, it would be useful to gain some understanding of the possible effects of individual and collective behaviour on purchasing behaviour.

Instead of competing for existing online users, online stores could expand their market by appealing to offline shoppers using collective techniques.

Online loyalty has been an important focus of prior work and, while there has been significant focus on communities, Internet use remains a very personal activity. The paper provides new evidence that offline shoppers are more collectivistic than online shoppers.

This study aims to examine the relationship between the personality dimensions of consumers and celebrities; the effect of celebrity personality on attitude towards the celebrity; and the effect of attitude towards the celebrity on purchase intention.

Data were gathered from 400 respondents in the North of England to explore the connections between five consumer personality dimensions (agreeableness, extroversion, openness, conscientiousness and neuroticism) and nine celebrity personality dimensions (neuroticism, extroversion, openness, agreeableness, conscientiousness, sincerity, excitement, stylishness and positivity) and were analysed using structural equation modelling.

The findings suggested that some dimensions of consumer personality, i.e. conscientiousness, extroversion and openness, were significantly related to all the celebrity personality dimensions. Moreover, all the celebrity personality dimensions had a significant effect on consumers’ attitude towards the celebrity; however, only neuroticism, extroversion, openness, sincerity and positivity significantly affected purchase intention. Finally, attitude towards the celebrity had a significant effect on purchase intention.

The study introduces a celebrity personality scale and explores a topic that has not previously been researched.

This paper aims to, first, investigate the impact of corporate social responsibility (CSR)’s various dimensions on organizational commitment and job satisfaction, and, second, to examine the moderating role of employee expectations in this relationship. Studies have increasingly focused the attention on the links between perceptions of CSR and employees’ attitudes. However, a majority of studies do concentrate on internal CSR impact.

A field study based on data from 621 workers. The constructs were measured by validated self-report questionnaires.

The results show that ethical and legal internal and external practices significantly influence the affective organizational commitment. The results also indicate that job satisfaction is positively influenced by internal and external ethico-legal practices as well as by philanthropic practices. Nonetheless, the role of expectation as moderator could not be demonstrated. This matter is discussed in the section dedicated to the limitations of the study.

The originality of the contribution is undoubtedly to have integrated the concept of citizen-worker in this research on CSR.