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1 – 10 of over 1000
Article
Publication date: 31 March 2022

Ying Wang, Yun Zhang and Feng Zeng Xu

Guided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline employees’…

Abstract

Purpose

Guided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline employees’ prosocial service behavior. Job autonomy was tested as a boundary condition.

Design/methodology/approach

A mix-mode quantitative survey collected data from 818 frontline employees in 14 upscale hotels across China. Data were analyzed using structural equation modeling to test the research hypotheses.

Findings

Results suggest that customer cooperation influences employees’ prosocial service behavior directly and indirectly via employees’ positive affect. Contrary to expectations, job autonomy weakened the relationships among customer cooperation, positive affect and employees’ extra-role customer service but did not moderate the impacts of customer cooperation and positive affect on employees’ role-prescribed customer service.

Originality/value

As an initial attempt to investigate the effects of customer cooperation on two types of frontline employees’ prosocial behavior, this study broadens the application of the affect theory of social exchange and contributes to an understanding of the theory’s boundary conditions by testing a framework under the contextual condition of job autonomy.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 6
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 15 November 2018

Huawei Zeng, Qiao Jie, Zeng Xin, Xu Dayong, Xiong Minghua, Li Feng, Sun Jianfan, Jiang Xuan and Dai Chuanyun

Monascus pigment was widely applied in food processing industry as functional additive, so more attention was paid to the fermentation optimization of pigment production…

Abstract

Purpose

Monascus pigment was widely applied in food processing industry as functional additive, so more attention was paid to the fermentation optimization of pigment production. Therefore, this paper aims to evaluate the best possible fermentative conditions for maximum production of biopigment using submerged fermentation (SFM) and solid state fermentation (SSF) by Monascus purpureus HBSD 08.

Design/methodology/approach

The biopigment was produced by using an SMF and an SSF with optimized substrate to achieve higher yield. The antioxidant activity was evaluated by DPPH radical scavenging ability, superoxide anion radical scavenging ability and hydroxyl radical scavenging ability. The pigment composition was analyzed by thin layer chromatography.

Findings

Maximum Monascus pigment production (79.6 U/ml and 1,102 U/g) were obtained under an SFM and an SFF. The antioxidant activity of the pigment in an SFM was significantly higher than that in an SFM. The composition of pigment was not different in an SFM and an SFF.

Originality/value

The study developed new conditions, and Monascus strain was a candidate for producing pigment in an SFM and an SFF. To the authors’ best knowledge, this is a first attempt toward comparative evaluation on antioxidant capacity and composition between pigment in an SSF and an SFM. This result will serve for Monascus pigment production.

Article
Publication date: 12 July 2021

Tao Lan, Xiaodong Feng and Zhimin Zeng

This study aims to focus on understanding how the characteristics of the bed and breakfast (B&B) host responses to online reviews impact the subsequent business performance of…

Abstract

Purpose

This study aims to focus on understanding how the characteristics of the bed and breakfast (B&B) host responses to online reviews impact the subsequent business performance of review volume, including volume, timeliness and length of responses.

Design/methodology/approach

The study constructs a theoretical framework to model for the relationships among characteristics of the B&B host responses, heterogeneity of B&B houses and subsequent reviews. The model is then examined by an econometric model using data from Ctrip.com.

Findings

Prompt and lengthy responses to online reviews increase the number of subsequent reviews, and the effects are larger for higher level houses. The main theoretical contribution is to build a model explaining how multiple attributes of the host responses can affect business performance and how these effects are moderated by the class levels of B&B houses, which are empirically tested by real data.

Practical implications

This study highlights managerial implications of host responses for online B&B business practices. For the higher-quality B&B houses, based on price and reviews, lengthy and timely responses are necessary, as tourists expect increased customer service from these hosts.

Originality/value

The research provides insights in understanding the mechanism of B&B host responses on subsequent reviews. To the best of the authors’ knowledge, this is the first study to demonstrate the moderating effect of price and volume of online reviews on responses.

共享民宿房主对在线评论的反应如何影响后续评论:房屋等级的调节效应

摘要 -- 目的

本研究旨着重探讨民宿房主对网上评论的回应特性如何影响评论量的后续经营绩效, 包括回复数量、及时性和回复的长度。

方法 -- 本研究首先构建理论框架, 对民宿房主的在线回应特征、民宿房屋的异质性特征与后续评论之间的关系进行建模。该模型通过一个计量经济学模型对从携程网收集的数据进行了检验.

研究结果 -- 本研究的结果显示, 对在线旅游评论提供及时和冗长的回复, 可能会增加未来的预订数量, 从而增加后续的评论,并且这个影响随着房屋等级的提高而增加。本文的主要理论贡献是建立一个模型来解释房屋主人在线回应的多重属性如何影响他们的经营绩效, 以及这些影响是如何被房屋等级所调节的,并通过真实数据对理论进行了验证。

研究意义 -- 该研究有助于将研究重点从在线评论和口碑转移到管理层的回应效应。我们的研究结果印证了之前的研究关于评论量可以影响口碑信息说服力及其他口碑相关特征(如管理层回应)影响的结论。

管理启示 -- 本研究的结果, 向民宿房主提供了具体的管理启示, 为网上民宿商业管理提供参考。对于价格更高、在线声誉较高的B&B房屋, 应提供更多及时的回应, 因为游客期望得到更友好的客户服务。

原创性 -- 这项研究提供了关于民宿房主在线回应对后续评论量影响机制的探索。并将是首次尝试验证价格和在线评论量对在线回复影响的调节作用。

Entendiendo cómo las respuestas de los dueños de establecimientos de B&B a las opiniones de los turistas en línea promoverán las opiniones subsiguientes: Los efectos moderadores del nivel de clase de los establecimientos de B&B

Resumen

Propósito -- Este estudio se centra en comprender cómo las características de las respuestas de los anfitriones de alojamientos B&B influyen en el rendimiento empresarial de volumen de reseñas; esto incluye el número de respuestas, la puntualidad de la respuesta y la duración de la misma.

Metodología -- En primer lugar, el estudio construye un marco teórico para establecer un modelo de relación entre las características de las respuestas de los anfitriones de alojamientos, heterogéneos de alojamientos B&B y las revisiones posteriores. A continuación, el modelo es examinado por un modelo econométrico a partir de los datos recogidos en ctrip.com.

Resultados -- Se ha demostrado que las respuestas rápidas y extensas a las reseñas en línea pueden aumentar potencialmente el número de reseñas posteriores, y tuvieron un mayor impacto en las viviendas de gran altura. La principal contribución teórica de este trabajo es construir un modelo para explicar cómo los múltiples factores de la respuesta de los anfitriones pueden afectar a su rendimiento empresarial y cómo estos efectos son moderados por las nivel de los alojamientos B&B, través de los datos reales de la prueba empírica.

Implicaciones prácticas -- Proporciona una referencia para la práctica empresarial de los alojamientos B&B en línea, al informar sobre las implicaciones específicas de gestión para los anfitriones de alojamientos B&B. En el caso de las casas de alojamientos B&B de mayor nivel, con precios más altos y más reseñas en línea, se deberían dar más respuestas oportunas, ya que los turistas esperan de los anfitriones un servicio de atención al cliente más amable.

Originalidad -- La investigación permite comprender el mecanismo de las respuestas de los anfitriones de alojamientos B&B en las reseñas posteriores. Sería el primer intento de demostrar el efecto moderador del precio y el volumen de las reseñas en línea sobre el impacto de las respuestas.

Article
Publication date: 21 April 2020

Shuangying Chen, Feng Fu, Tingting Xiang and Junli Zeng

Extant research on the crowding-out effects of government subsidies on the positive role of firm innovation resources or activity remains limited. This paper aims to investigate…

Abstract

Purpose

Extant research on the crowding-out effects of government subsidies on the positive role of firm innovation resources or activity remains limited. This paper aims to investigate the crowding-out effects of subsidies on the utilization of technological capabilities and also the contingency mechanisms of market-oriented economy based on the resource-based view (RBV), given the co-existence of the subsidies and technological capabilities for firm innovation in transitional economy.

Design/methodology/approach

This paper used panel data of 115 Chinese high-tech firms from 2002 to 2010. Fixed-effects model was used to test several hypotheses.

Findings

This paper empirically demonstrates that the subsidies crowd out the utilization of firms’ technological capabilities for invention outcomes in the near-term. Furthermore, this paper finds that the crowding-out effects are weaker when firms have high export intensity or are located in provinces with high market-oriented systems.

Research limitations/implications

The findings of this paper apply to Chinese firms. Future research could test their generalizability to different samples and other transitional economies.

Practical implications

This paper highlights the crowding-out effects of the subsidies, revealing that high-tech firms should balance the direct effects and crowding-out effects of the subsidies.

Originality/value

This paper highlights the neglected interactions between the subsidies and technological capabilities based on RBV and provides a more nuanced understanding of the crowding-out effects of the subsidies in transitional economy.

Details

Chinese Management Studies, vol. 14 no. 4
Type: Research Article
ISSN: 1750-614X

Keywords

Open Access
Article
Publication date: 31 May 2024

Zirui Zeng, Junwen Xu, Shiwei Zhou, Yufeng Zhao and Yansong Shi

To achieve sustainable development in shipping, accurately identifying the impact of artificial intelligence on shipping carbon emissions and predicting these emissions is of…

Abstract

Purpose

To achieve sustainable development in shipping, accurately identifying the impact of artificial intelligence on shipping carbon emissions and predicting these emissions is of utmost importance.

Design/methodology/approach

A multivariable discrete grey prediction model (WFTDGM) based on weakening buffering operator is established. Furthermore, the optimal nonlinear parameters are determined by Grey Wolf optimization algorithm to improve the prediction performance, enhancing the model’s predictive performance. Subsequently, global data on artificial intelligence and shipping carbon emissions are employed to validate the effectiveness of our new model and chosen algorithm.

Findings

To demonstrate the applicability and robustness of the new model in predicting marine shipping carbon emissions, the new model is used to forecast global marine shipping carbon emissions. Additionally, a comparative analysis is conducted with five other models. The empirical findings indicate that the WFTDGM (1, N) model outperforms other comparative models in overall efficacy, with MAPE for both the training and test sets being less than 4%, specifically at 0.299% and 3.489% respectively. Furthermore, the out-of-sample forecasting results suggest an upward trajectory in global shipping carbon emissions over the subsequent four years. Currently, the application of artificial intelligence in mitigating shipping-related carbon emissions has not achieved the desired inhibitory impact.

Practical implications

This research not only deepens understanding of the mechanisms through which artificial intelligence influences shipping carbon emissions but also provides a scientific basis for developing effective emission reduction strategies in the shipping industry, thereby contributing significantly to green shipping and global carbon reduction efforts.

Originality/value

The multi-variable discrete grey prediction model developed in this paper effectively mitigates abnormal fluctuations in time series, serving as a valuable reference for promoting global green and low-carbon transitions and sustainable economic development. Furthermore, based on the findings of this paper, a grey prediction model with even higher predictive performance can be constructed by integrating it with other algorithms.

Details

Marine Economics and Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2516-158X

Keywords

Open Access
Article
Publication date: 9 November 2022

Guoquan Xu, Shiwei Feng, Shucen Guo and Xiaolan Ye

China has proposed two-stage goals of carbon peaking by 2030 and carbon neutralization by 2060. The carbon emission reduction effect of the power industry, especially the thermal…

Abstract

Purpose

China has proposed two-stage goals of carbon peaking by 2030 and carbon neutralization by 2060. The carbon emission reduction effect of the power industry, especially the thermal power industry, will directly affect the progress of the goal. This paper aims to reveal the spatial-temporal characteristics and influencing factors of carbon emission efficiency of the thermal power industry and proposes policy suggestions for realizing China’s carbon peak and carbon neutralization goals.

Design/methodology/approach

This paper evaluates and compares the carbon emission efficiency of the thermal power industry in 29 provinces and regions in China from 2014 to 2019 based on the three-stage slacks-based measure (SBM) of efficiency in data envelopment analysis (DEA) model of undesired output, excluding the influence of environmental factors and random errors.

Findings

Empirical results show that during the sample period, the carbon emission efficiency of China’s thermal power industry shows a fluctuating upward trend, and the carbon emission efficiency varies greatly among the provincial regions. The carbon emission efficiency of the interregional thermal power industry presents a pattern of “eastern > central > western,” which is consistent with the level of regional economic development. Environmental factors such as economic level and environmental regulation level are conducive to the improvement of carbon emission efficiency of the thermal power industry, but the proportion of thermal power generation and industrial structure is the opposite.

Originality/value

This paper adopts the three-stage SBM–DEA model of undesired output and takes CO2 as the undesired output to reveal the spatial-temporal characteristics and influencing factors of carbon emission efficiency in China’s thermal power industry. The results provide a more comprehensive perspective for regional comparative evaluation and influencing factors of carbon emission efficiency in China’s thermal power industry.

Details

International Journal of Climate Change Strategies and Management, vol. 15 no. 2
Type: Research Article
ISSN: 1756-8692

Keywords

Article
Publication date: 9 August 2022

Bingjun Li, Shuhua Zhang, Wenyan Li and Yifan Zhang

Grey modeling technique is an important element of grey system theory, and academic articles applied to agricultural science research have been published since 1985, proving the…

Abstract

Purpose

Grey modeling technique is an important element of grey system theory, and academic articles applied to agricultural science research have been published since 1985, proving the broad applicability and effectiveness of the technique from different aspects and providing a new means to solve agricultural science problems. The analysis of the connotation and trend of the application of grey modeling technique in agricultural science research contributes to the enrichment of grey technique and the development of agricultural science in multiple dimensions.

Design/methodology/approach

Based on the relevant literature selected from China National Knowledge Infrastructure, the Web of Science, SpiScholar and other databases in the past 37 years (1985–2021), this paper firstly applied the bibliometric method to quantitatively visualize and systematically analyze the trend of publication, productive author, productive institution, and highly cited literature. Then, the literature is combed by the application of different grey modeling techniques in agricultural science research, and the literature research progress is systematically analyzed.

Findings

The results show that grey model technology has broad prospects in the field of agricultural science research. Agricultural universities and research institutes are the main research forces in the application of grey model technology in agricultural science research, and have certain inheritance. The application of grey model technology in agricultural science research has wide applicability and precise practicability.

Originality/value

By analyzing and summarizing the application trend of grey model technology in agricultural science research, the research hotspot, research frontier and valuable research directions of grey model technology in agricultural science research can be more clearly grasped.

Details

Grey Systems: Theory and Application, vol. 12 no. 4
Type: Research Article
ISSN: 2043-9377

Keywords

Book part
Publication date: 4 December 2020

Abstract

Details

Application of Big Data and Business Analytics
Type: Book
ISBN: 978-1-80043-884-2

Content available
Book part
Publication date: 28 June 2023

Xinru Liu and Honggen Xiao

Abstract

Details

Poverty and Prosperity
Type: Book
ISBN: 978-1-80117-987-4

Article
Publication date: 16 June 2023

Xin Feng, Xu Wang and Mengxia Qi

In the era of the digital economy, higher demands are placed on versatile talents, and the cultivation of students with innovative and entrepreneurial abilities has become an…

Abstract

Purpose

In the era of the digital economy, higher demands are placed on versatile talents, and the cultivation of students with innovative and entrepreneurial abilities has become an important issue for the further development of higher education, thus leading to extensive and in-depth research by many scholars. The study summarizes the characteristics and patterns of dual-innovation education at different stages of development, hoping to provide a systematic model for the development of dual-innovation education in China and make up for the shortcomings.

Design/methodology/approach

This paper uses Citespace software to visualize and analyze the relevant literature in CNKI and Web of Science databases from a bibliometric perspective, focusing on quantitative analysis in terms of article trends, topic clustering, keyword co-linear networks and topic time evolution, etc., to summarize and sort out the development of innovation and entrepreneurship education research at home and abroad.

Findings

The study found that the external characteristics of the literature published in the field of bi-innovation education in China and abroad are slightly different, mainly in that foreign publishers are more closely connected and have formed a more stable ecosystem. In terms of research hotspots, China is still in a critical period of reforming its curriculum and teaching model, and research on the integration of specialization and creative education is in full swing, while foreign countries focus more on the cultivation of students' entrepreneurial awareness and the enhancement of individual effectiveness. In terms of cutting-edge analysis, the main research directions in China are “creative education”, “new engineering”, “integration of industry and education” and “rural revitalization”.

Originality/value

Innovation and entrepreneurship education in China is still in its infancy, and most of the studies lack an overall overview and comparison of foreign studies. Based on the econometric analysis of domestic and foreign literature, this paper proposes a path for domestic innovation and entrepreneurship education reform that can make China's future education reform more effective.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

Keywords

1 – 10 of over 1000