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As the literature reveals contrasting arguments regarding the positive effect of a proactive personality on well-being, this paper aims to investigate the negative consequences of a proactive personality on employee well-being. The paper tests the relationships between a proactive personality, trait competitiveness and well-being. It also examines the mediating effect of job burnout on these relationships.

The data were collected from 213 employees working in the retail sector across Malaysia. AMOS’s structural equation modeling was used to test the hypotheses of the study.

Overall, the findings showed that a proactive personality negatively affected employee well-being. Job burnout had a partially mediating effect on this relationship. However, the effect of trait competitiveness on employee well-being was insignificant and the mediating effect of job burnout on this relationship also found no support.

The main contributions of this study are twofold. First, this study shows that a proactive personality can have negative repercussions for employee well-being. In contrast to many previous findings on the proactive personality, this study tests and verifies the possibility of an adverse impact of being proactive. Second, this study reveals that job burnout can play a vital role in mediating the adverse effect of a proactive personality on well-being. This suggests that depending on the context, being proactive will not always result in desirable outcomes, especially if job burnout is present. Therefore, organizations need to prepare contingency plans to offset the negative effects of such burnout.

The advancement of technology and intelligence in most industries has been linked with the concepts of connectivity and the development of open systems. Currently the protocols found in the hotel and catering industry are not compatible between companies and/or products. First addresses the implications of this and then the advantages to the industry, should open systems be developed and standards set up for future installations. Such systems are becoming standardized in the Far East and concludes that the hotel and catering industry must follow suit if really “Intelligent Rooms” are to be developed.

The purpose of this paper is to argue that how HRD is undertaken needs careful consideration, since some HRD implementation schemes may actually prevent the acquisition of new knowledge, thereby developing stagnation.

The paper uses qualitative data derived from learning and non‐learning organisations. The data were collected from four companies via open‐ended questionnaires and structured interviews.

The paper demonstrates how strongly shared mental models may affect organisational HRD processes in such a way as to trigger closure to new knowledge and learning. The types of learning and knowledge present in the organisations are found to limit the possibility of radical change.

HRD implementation systems themselves may strengthen mental models, thereby allowing the difficulties to emerge because the learning and knowledge being developed will only support incremental change if any. The potential reversion of the direction of organisational learning is mooted, indicating that new ideas may either not enter the system or be rejected once they are perceived. HRD systems need to be designed to develop and maintain organisational openness.

The danger of HRD exacerbating organisational closure is explained. An alternative role for HRD professionals is outlined, with the new focus being on developing ongoing challenge at all times. The paper concludes that, although properly structured and thoughtfully implemented HRD can be a positive driver for organisational learning, HRD developments need to focus on the type of knowledge being developed as well as the level of learning.

This is a theoretical paper, which aims to consider the role of strategic human resource management (SHRM) in the development of “gross national happiness” (GNH) in Bhutan.

The paper initially examines the question of what is strategic capacity building and its importance for developing nations. It then considers the story of Bhutan where the idea of GNH forms the development philosophy and approach to attaining the long‐term visions and goals for the country. Different models and structures for SHRM in Bhutan are discussed in order to determine whether it can be applied to a nation effectively and, if so, whether it will enable the attainment of GNH and the performance desired by the government.

A link between SHRM and the achievement of Bhutan's 2020 vision is identified as, if Bhutan is to achieve its national capacity, it must identify the capabilities that it needs and then the strategies to support such developments. All four of Ulrich's HRM types will be required and this will need careful management, as there is a tendency to move towards one or other within an organization. Bhutan is going through a period of extensive change and the values will be changing. What is recognized here is that not only must the SHRM develop appropriate people management strategies, it must also acknowledge its crucial role in the recognition and maintenance of appropriate value sets.

The proposed framework is currently limited to a theoretical application for Bhutan because, it is argued, that an appropriate model of SHRM will support the desired attainments, but that to do so the specific values of Bhutan will need to be identified and integrated into policy development.

The role of SHRM in supporting or driving change is considered and a potential framework for SHRM in Bhutan is proposed. There is potential to apply these ideas more widely.

This paper identifies a role for SHRM in the attainment of GNH for Bhutan, which is important in helping Bhutan to achieve its national capability.

The purpose of this study is to demonstrate a relationship between learning organisation theory and the potential to retain knowledge workers. It emphasises that human resource (HR) managers must recognise specific relationships between learning organisation elements, job satisfaction facets and turnover intent as they emerge for their knowledge workers.

A survey was undertaken sampling knowledge workers in the information technology (IT) industry. Measured on a Likert scale, the instrument was designed to explore the impact of learning organisation disciplines upon job satisfaction and the importance of job satisfaction in determining turnover intent.

Analysis of the survey showed evidence of a relationship between learning organisation disciplines and turnover intent. All the learning organisation disciplines discussed in the paper correlated to at least one of the six job satisfaction dimensions, of which reward and challenge exerted the most significant influence upon turnover intent.

The results suggest that three initial strategies should be implemented by HR managers in order to reduce possible staff turnover. The strategies identified are first, linking shared vision, challenge and systems thinking together via personal mastery; second, being more critical of which mental models are developed and shared within the organisation; and finally, developing team learning systems throughout the organisation.

This study emphasises that HR managers should recognise specific career needs for their knowledge workers and that adopting appropriate strategies will increase retention.

The purpose of this paper is partly to complete Earl's framework, but more importantly to seek out the limits of what can be known and what cannot be known by each of the schools in his taxonomy, by addressing the absent epistemological foundation of what is being managed in his seven schools of knowledge management.

For each of the seven schools, the paper explores three related issues: the role of knowledge management systems in mediating between individual knowers and the community that needs to know; the context of Earl's knowledge management schools in terms of their focus on process and problems; and the consequences of the processes for identifying and validating knowledge.

Earl's framework survives this examination of its knowledge basis, suggesting that it is more robust, and captures more differences, than originally claimed. However, revelations about what can and cannot be known in each school suggest that knowledge management cannot be “done” until users and designers have greater sensitivity to the epistemological plasticity of what they purport to manage.

The paper's value lies in the re‐direction of knowledge management it suggests – a re‐direction away from technical solutions and towards examination of the epistemological and philosophical problems which are the chief reason for the continuing disappointment with knowledge management in many quarters.

This paper aims to understand in-depth the concepts applied to the domains of organizational learning (OL) and learning organization, based on the notional perspectives of Professor Deborah Blackman and traces the evolutionary path of her academic journey and contributions in this regard.

A conversation with the distinguished academician, Professor Deborah Blackman.

How OL has pivoted around “shared mental models” that will enable in collective evidence-based decision-making across the organizational hierarchy.

The interactive session with Professor Deborah Blackman captured her ideas and critique pertaining to the theme of OL and the crucial aspect of “shared mental models” which promote “learning” in an organization. Delving deeper, it is seen that this trajectory offers the space and orientation to researchers and professionals to verify.

The purpose of this paper is to improve the understanding of the applicability of employee engagement theories in a South Asian country, Sri Lanka, and determine whether engagement theories are universally applicable beyond the Western countries in which they have been developed and tested.

A heterogeneous sample of 451 private-sector employees in Sri Lanka was used. A mixed-method design was adopted; quantitative findings were compared with previous studies conducted in Western countries, and qualitative findings enabled a more nuanced understanding of employee engagement in the Sri Lankan context.

Despite cultural differences between Sri Lanka and Western countries, the antecedents of engagement did not manifest differently in a consistent way. Combined results suggest that the different manifestations of engagement in Sri Lanka cannot be attributed solely to cultural variance.

The authors used cross-sectional data and tested only four antecedents of engagement.

This study highlights the importance of multinational organisations' awareness of how employee engagement manifests across different contexts and going beyond cultural adaptation when developing context-specific engagement strategies.

This is among the first studies on an Asian country to examine whether cultural differences impact the antecedents of engagement to empirically test Kahn's (1990) theory of engagement and the motivational process of the job demands-resources theory in a single study and to use a heterogeneous sample and mixed-methods design. The authors challenge the centrality of national culture as a determinant of employee engagement and highlight the importance of considering other contextual factors when examining employee engagement in different countries.

The purpose of this paper is to explore international buyer–supplier relationships in an emerging developing country context. The study examines a number of factors derived from internationalization process (IP) theory and their impacts in a novel research setting. The relational variables of trust and commitment, and their drivers, are integrated into a model examining importers’ perspectives of their supplier relationships.

This study applied a sequential methodological approach. Initially, a conceptual framework was developed from qualitative research and then quantitatively validated using structural equation modeling (SEM). The data for this study were collected conducting in-depth interviews and survey questionnaires. For empirical validation, the SEM technique was applied to assess the proposed model.

Importing firm managers perceived that the commitment of their suppliers bolstered their trust in the relationship, this contrasts with the conventional contention of a reverse relationship. The findings confirm cultural similarity facilitates communication, leading to increased knowledge and experience of importers, thereby contributing to an enhanced commitment to build trust in the relationship.

The conceptual framework developed in this study provides a direction to manage and enhance understanding of IP and relationship outcome. The findings have strategic implications for practicing managers in developing and supporting their importer–foreign supplier relationships.

This study is unique in assessing as well as validating key constructs of IP theory in an international exchange (importer–supplier) relationship. The study offers completely a new insight in relation to applying IP theory’s relational perspectives.