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For any educational institution, student satisfaction is an important goal. Thus, the purpose of the study is to use a structured improvement process, define–measure–analyse–improve–control (DMAIC) methodology, to improve students’ satisfaction regarding their learning experience at the College of Pharmacy/Umm Al-Qura University.

The study first defines the problem and develops the project charter. Then the study visualizes the students’ learning experience process that is defined using a flow chart and a value stream map. Students’ voices were captured through a modified version of a survey developed by Levitz (2015-2016) that covered different aspects of the students’ learning experience. Next, Pareto analysis and cause-and-effect diagrams were used to identify the few vital factors affecting students’ satisfaction. The net promoter score was chosen as a primary metric to measure students’ satisfaction regarding their learning experience.

The analysis results revealed that there were eight areas of dissatisfaction: poor catering services, improper physical environment, students’ feedback being overlooked, inappropriate measures for course delivery, absence of appropriate advice about future career, inefficient field experience and finally and poor academic support. Based on these results, an improvement plan was prepared and the first stage of the plan was implemented. The success of the plan was investigated by measuring the net promoter score which was increased by about 11.9 per cent after implementation of the first stage of the plan.

The study emphasizes that the DMAIC methodology can be applied successfully to improve students’ learning experience and to discover additional value for students.

The purpose of this paper is to explore the concepts of Library 2.0 and Library 3‐D and provide a proposal for taking advantage of the new opportunities prevailing in the adoption of Library 2.0 and Library 3‐D concepts. The specific objectives of this study are as follows: to review the status of research in Pakistan on any aspect of Web 2.0, Library 2.0 and Library 3‐D; to explore how a user‐centered library can be developed with the help of Library 2.0 and Library 3‐D applications; to find out information professionals' opinions in this regard; and to provide a proposal for adoption of Library 2.0 and Library 3‐D tools.

This study is descriptive in nature and is based on a literature review and personal interviews. The researchers reviewed the findings of previous surveys recently conducted by researchers in Pakistan on different aspects of Web 2.0, Library 2.0 and Library 3‐D. These surveys assisted the researchers in exploring the current status of acceptability of these applications by the library community in Pakistan. Moreover, semi‐structured interviews were conducted to gain an in‐depth understanding of the phenomena under study. Finally, keeping in mind the findings of the literature reviewed, previous surveys and current interviews, a proposal for the survival of libraries in Pakistan in an era of emerging technologies is given.

It was found that libraries in Pakistan are now becoming aware of the use of Library 2.0 Second Life for Library Services.

The interviews being limited to a purposive sample of information professionals, care has to be taken in generalizing the findings of the study.

The paper not only presents a good understanding of different concepts, such as Library 1.0, Library 2.0 and Library 3D, but also their application.

The paper is the first in Pakistan to deal with the emerging concept of Library 3‐D. It also provides a proposal for information professionals in using Library 2.0 and Library 3‐D applications for library services.

Reporters are considered unique in terms of their information needs and seeking from other groups of masses. As they are running information business, the purpose of the study is to know about their skills of seeking, evaluating and engaging with information effectively and efficiently.

A cross-sectional survey was conducted with electronic media reporters from 20 news channels to assess their information literacy skills (IL) and personal information management practices (PIM).

The results indicated that the study’s participants considered themselves as information literate. They perceived themselves competent and confident in IL skills for the overall scale and on its all sub-dimensions as well. Interestingly, the study findings show that IL skills affect PIM practices positively. However, they were less competent in advanced searching techniques (i.e. use of Boolean logic, truncation etc.) and cloud-based storing tools and applications.

The study has inferences for information professionals, educators, media owners and other stakeholders. Policymakers in electronic media, particularly media libraries should offer training opportunities by organizing workshops, seminars etc. to enhance their advanced IL as well as PIM skills at workplace.

Very few studies investigated the IL phenomenon beyond its skills and assessment aspects. The present study uniquely identified impact of IL on PIM practices of working electronic media journalists.

This paper aims to present recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts.

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2019.

The paper provides a brief description of all 370 sources and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians, researchers and anyone interested as a quick and comprehensive reference to literature on library instruction and information literacy.

The purpose of this study is to examine the impact of paradoxical leader behavior (PLB) on leader effectiveness (LE). The authors propose an underlying mechanism of this relationship and examine if the stated relationship is moderated by job-related and structural uncertainty in the organization.

The authors draw on survey data from 127 employees working in public and privately owned organizations and analyze data using AMOS and SPSS.

Results offer partial support to the authors’ hypotheses indicating that paradoxical leader behavior is positively associated to LE. As expected, the relationship is negatively moderated by structural uncertainty indicating that LE is weakened where there is structural uncertainty in the organization. However, in contrast to our other assumption, the authors find a positive (rather than negative) moderating role of job-related uncertainty in the PLB–LE relationship.

Paradoxes are everywhere and inherently embedded in complex and dynamic organizational systems. To deal with paradoxes, organizational leaders often seek to act paradoxically. However, not every leader has a paradoxical mindset, and where a leader has such, it remains unclear if they will prove to be effective leaders. What can further influence the effectiveness of such leaders is the uncertainty that organizations face in the today’s dynamic environments. In this study, the authors contribute to paradox theory and the paradoxical leadership literature by unfolding the boundary conditions which can influence paradoxical leader’s effectiveness.

This research aims to investigate the impact of fear and perceived knowledge (PK) of Covid-19 on the sustainable consumption behaviour (SCB) of Muslim consumers and to test the mediating role of (intrinsic) religiosity.

A total of 417 responses were collected during Covid-19 lockdown through an online structured survey using the snowball technique. A two-step research approach was adopted. In Study 1, an exploratory factor analysis was performed on the SCB measurement scale through SPSS. In Study 2, hypothesised associations were analysed using SmartPLS-SEM.

PK of Covid-19 pandemic directly motivates SCB in Muslim consumers, whereas fear has no direct effect on any factor of SCB. Religiosity is found to be a significant driver of SCB. Indirect effects also depict that religiosity positively mediates the association between fear and SCB as well as PK and SCB.

The study may guide policymakers and marketers in using the current pandemic as a tool to inspire sustainable consumption. Religious values, teachings and knowledge about the pandemics can be publicised to create awareness and induce desired behaviour to cope with adverse events and adopt sustainable consumption patterns and lifestyles among Muslim consumers.

The article is the pioneer of its kind to present survey research about Covid-19 fear and PK’s impact on SCB through religiosity. It adds to the Islamic marketing literature about religiosity, coping theory, PK and fear of pandemics and their role in transitioning Muslim consumers towards SCB. Moreover, the use of partial least squares structural equation modelling in the context of Covid-19 research was extended.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

Provides information about each source, discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

The purpose of this paper is an audit of information technology (IT) skills set of librarians in some Nigerian university libraries with the aim of examining their relevance and adequacy to the digital environment. Nigerian universities as knowledge creators and their libraries as gatekeepers of knowledge are rapidly witnessing the introduction of various IT. One of the challenges facing IT/digital library projects in Nigeria has been the readiness of the university libraries in terms of knowledge and skills to implement the digital and electronic library services.

This paper used the survey approach. The sampling technique for the selection of the universities was stratified and for the librarians (respondents), census. The sampling frame was the approved list of universities released by the National Universities Commission as of the time of this study. The data were analysed using the Statistical Package for the Social Sciences.

The findings of this paper revealed that many of the respondents do have knowledge and skills of email use and word processing tasks but lack knowledge of search engines and directories other than Google and Yahoo, respectively. Many of them do not know how to evaluate and catalogue e-resources; have no knowledge of subject gateways, specialised databases and some open-access library databases; have no knowledge of database management; are not skilled in Web design; and are equally not familiar with Web design applications.

The study recommends management support for IT skills training and/or continuous professional development to improve the librarians. Librarians are also challenged and encouraged to explore the range of training resources available over the Internet for self-development.

The purpose of this paper is to initially perform Senti-WordNet (SWN)- and point wise mutual information (PMI)-based polarity computation and based polarity updation. When the SWN polarity and polarity mismatched, the vote flipping algorithm (VFA) is employed.

Recently, in domains like social media(SM), healthcare, hotel, car, product data, etc., research on sentiment analysis (SA) has massively increased. In addition, there is no approach for analyzing the positive or negative orientations of every single aspect in a document (a tweet, a review, as well as a piece of news, among others). For SA as well as polarity classification, several researchers have used SWN as a lexical resource. Nevertheless, these lexicons show lower-level performance for sentiment classification (SC) than domain-specific lexicons (DSL). Likewise, in some scenarios, the same term is utilized differently between domain and general knowledge lexicons. While concerning different domains, most words have one sentiment class in SWN, and in the annotated data set, their occurrence signifies a strong inclination with the other sentiment class. Hence, this paper chiefly concentrates on the drawbacks of adapting domain-dependent sentiment lexicon (DDSL) from a collection of labeled user reviews and domain-independent lexicon (DIL) for proposing a framework centered on the information theory that could predict the correct polarity of the words (positive, neutral and negative). The proposed work initially performs SWN- and PMI-based polarity computation and based polarity updation. When the SWN polarity and polarity mismatched, the vote flipping algorithm (VFA) is employed. Finally, the predicted polarity is inputted to the mtf-idf-based SVM-NN classifier for the SC of reviews. The outcomes are examined and contrasted to the other existing techniques to verify that the proposed work has predicted the class of the reviews more effectually for different datasets.

There is no approach for analyzing the positive or negative orientations of every single aspect in a document (a tweet, a review, as well as a piece of news, among others). For SA as well as polarity classification, several researchers have used SWN as a lexical resource. Nevertheless, these lexicons show lower-level performance for sentiment classification (SC) than domain-specific lexicons (DSL). Likewise, in some scenarios, the same term is utilized differently between domain and general knowledge lexicons. While concerning different domains, most words have one sentiment class in SWN, and in the annotated data set their occurrence signifies a strong inclination with the other sentiment class.

The proposed work initially performs SWN- and PMI-based polarity computation, and based polarity updation. When the SWN polarity and polarity mismatched, the vote flipping algorithm (VFA) is employed.

This paper presents recently published resources on library instruction and information literacy. It provides an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts. The selected bibliography is useful to efficiently keep up with trends in library instruction for busy practitioners, library science students and those wishing to learn about information literacy in other contexts.

This article annotates 424 English-language periodical articles, monographs, dissertations, theses and reports on library instruction and information literacy published in 2021. The sources were selected from the EBSCO platform for Library, Information Science, and Technology Abstracts (LISTA), Education Resources Information Center (ERIC), Scopus, ProQuest Dissertations and Theses, and WorldCat, published in 2021 that included the terms “information literacy,” “library instruction,” or “information fluency” in the title, abstract or keywords. The sources were organized in Zotero. Annotations summarize the source, focusing on the findings or implications. Each source was categorized into one of seven pre-determined categories: K-12 Education, Children and Adolescents; Academic and Professional Programs; Everyday Life, Community, and the Workplace; Libraries and Health Information Literacy; Multiple Library Types; and Other Information Literacy Research and Theory.

The paper provides a brief description of 424 sources and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians, researchers and anyone interested as a quick and comprehensive reference to literature on library instruction and information literacy within 2021.