International Journal of Physical Distribution & Logistics Management: Volume 32 Issue 8

Understanding buyer information acquisition for the purchase of logistics services

Carol C. Bienstock

During the last several decades, logistics has increasingly emerged as a source of sustainable competitive advantage. This article incorporates recent work in services marketing…

Internal relationship marketing: a key to enhanced supply chain relationships

Scott B. Keller

Competitive market pressures within today’s contemporary business environments have encouraged the partnership of many supply chain members. Of particular interest is the…

Shipper‐carrier partnership issues, rankings and satisfaction

Brian J. Gibson, Stephen M. Rutner, Scott B. Keller

Over the past decade, there have been a number of studies that examined either shipper or carrier selection and evaluation factors. However, there has been little comparison…

Effective logistics outsourcing in New Zealand: An inductive empirical investigation

Jay Sankaran, David Mun, Zane Charman

Reports an inductive, qualitative investigation into third party logistics contracts in New Zealand. The objective of the study was to uncover managerial insights into effective…

The electronic supply chain: Its impact on the current and future structure of strategic alliances, partnerships and logistics leadership

Lisa R. Williams, Terry L. Esper, John Ozment

The advent of the Internet and electronic communications has enabled companies to be more responsive to their customers. However, the same technological advancements are changing…