International Journal of Physical Distribution & Logistics Management: Volume 20 Issue 3
Table of contents
Customer Services – Off‐the‐peg or Tailor‐made?
Norman E. MarrThe term, customer service, covers all aspectsof the transaction between the supplier and thecustomer, and includes elements of all majorfunctional areas of a company. Customer…
Cost‐effectiveness of the Movement of Export Products
Belinda JacksonA study of the logistics of container handling ofa large New South Wales, Australia, snackfoodmanufacturer is described with regard to theproduct and its export marketing. The…
Containers on the Ground – A New Zealand Revolution
Doug BakerContainers are the universally accepted means ofmoving goods from country to country, andincreasingly within the same country. The use ofself‐loading semi‐trailers for handling…
McDonald′s: A Winner through Logistics
Peter RitchieMcDonald′s, the fast‐food restaurant chain, is aworldwide organisation. The logistics function ofMcDonald′s Family Restaurants in Australia isdetailed, being an adaptation of the…
Management by Holistics – A Business Resource Management Approach
Dag EricssonThe management philosophy of Management byHolistics (MbH) is addressed, where attention ispaid to achieve a balance between four vitalresources: human, capital, materials…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb007511. When citing the article, please…
Coping with an Increasingly International Business Environment
Brian S. GazeleyThe changes required in the policies oforganisations to cope with the challenges of the1990s are discussed – managers not only asmanagers per se but also as entrepreneurs…
ISSN:
0960-0035Online date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Chee-Yew Wong
- Professor Ivan Russo